UTS - Temporary Telecommunicator at UNC Chapel Hill

UTS - Temporary 911 Telecommunicator at UNC Chapel Hill

Posting Number: PG195578TM
Position Number: 48LS100
Position Type: Temporary
Appointment Length: 11 months - Full Time (40 hours per week, 24/7/365 operations, 84‑hour cycle biweekly)
Job City & State: Chapel Hill, NC
Job Open Date: 11/18/2025

The Department is seeking dedicated and reliable 911 Telecommunicators to join the Communications Center on an 11‑month contract basis. The primary purpose of this position is to operate the E9‑1‑1 Communications Center effectively and efficiently 24/7/365, ensuring timely law enforcement and emergency response. This role requires the ability to collect, process, prioritize, and disseminate critical information from and to multiple resources and agencies under stressful, high‑pressure conditions.

• Operate multiple computer systems simultaneously, including CAD (Computer‑Aided Dispatch), DCIN (Division of Criminal Information Network), and various alarm systems.
• Manage computerized multi‑line/channel telephone and radio systems, performing continuous multitask duties.
• Act as a vital link, listening, documenting and communicating clearly and accurately, both verbally and in writing, over the telephone, radio and in person.
• Accurately interpret audible noises, signals, and tones from various computer operating systems and programs.
• Ensure continued, uninterrupted university operations during periods of adverse weather and/or emergency situations that may require the university to close; employee is required to report to work when scheduled during such events.

• Education:
  
  High School Diploma or equivalent.
• Experience:
  
  Sufficient experience to demonstrate the ability to work effectively under pressure (minimum 1 year relevant experience preferred).

• Certification (Required Before Start):
  Basic Telecommunicator Certification from a state criminal justice institution.
• Certification (Required Before Start):
  Division of Criminal Information (DCIN) Operator Certification.

3+ years of 911 telecommunications experience.

Anticipated Hiring Range: $23.00 – $24.00 hourly, depending on experience.

The position is a temporary role, but as part of the Wolfpack community employees may qualify for the following benefits through the university’s Employee Value Proposition (based on Part‑time or Full‑time status). Specific eligibility details can be found via the provided links.

• Health Insurance for Temporary Employees.
• LEAD courses to enhance career development.
• Access to non‑revenue generating sporting events for free.
• Childcare discounts.
• Wellness & Recreation Membership.
• Wellness Programs focused on work‑life balance.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity.

Final candidates are subject to criminal & sex offender background checks;
Some vacancies also require credit or motor vehicle checks. NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

For general questions about the application process, contact Human Resources at (919) 515‑2135 or workatncstate.