Senior Service Technician

Job Type

Full-time

Description

Job Title:

Senior Service Technician

Department: Operations

Employment Status: Full-time

FLSA Status: Non-Exempt
Job Overview Summary

The Senior Service Technician plays a key role in managing complex security projects and provides high-level expertise in the installation, troubleshooting, and repair of advanced security systems. As a senior team member, this technician often mentors junior technicians and leads complex installations, testing, and maintenance efforts.
What you'll be doing (and doing well!):

• Lead the installation, configuration, and troubleshooting of advanced security systems, including integrated platforms with multiple security components.
• Provide technical support for escalated service requests and address advanced technical challenges.
• Oversee and conduct system inspections, ensuring compliance with industry standards and regulatory requirements.
• Mentor and train junior technicians, providing guidance on best practices and troubleshooting techniques.
• Collaborate with project managers, clients, and team members to ensure efficient project completion.
• Develop and maintain documentation on complex installations, maintenance, and technical solutions.
• Stay current with industry advancements, product updates, and emerging technologies.
• Perform other job-related duties as assigned

Responsibilities:

• Own It: Focus on excellence in everything you do and each interaction you have with all clients
• Learn: Absorb the training. Make yourself an expert on our portfolio of solutions
• Represent: Always understand that you are the face of the company to our customers
• Diversity: Every project and service call are different so you must enjoy variety in your workday
• Work as One Team: Work closely with Minuteman's sales, management, and operations teams to best serve our customers
• Find a way: Turn challenges into opportunities
• Play To Win.

What we Like about you:

• A Sense of humor, creativity, and positive attitude
• Associate degree or equivalent technical training in electronics, IT, or a related field; industry certifications (e.g., NICET, CompTIA) are preferred.
• 7+ years of experience in the security industry, with a focus on advanced technical support and system installations.
• Proficiency in security software, system integration, and network configuration.
• Excellent leadership and mentorship skills.
• Strong diagnostic skills with the ability to resolve complex technical issues.
• Ability to communicate effectively with clients and team members.

Physical Activities/Demands:

• Able to safely work at heights on ladders and aerial lifts
• Ability to lift and move up to 50 lbs. and occasionally lift and move up to 100 lbs.
• Must be comfortable standing for long periods of time and complete overhead work for long periods of time.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Equal Employment Opportunity (EEO) Statement

Minuteman Security & Life Safety is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.

Minuteman Security & Life Safety provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Minuteman Security & Life Safety takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the…