Utilities Technician

The Utilities Technician is devoted to providing operational, technical and maintenance support for the City’s water, wastewater, collection and distribution systems. Incumbents perform skilled activities in support of maintenance and monitoring functions.

Our ideal candidate should have a strong work ethic, excellent time management skills, and the ability to communicate and work independently or in group settings as needed. This role also requires the willingness to withstand extreme heat and cold weather conditions encountered in North Carolina along with insects, spiders, and snakes.

This position is part of a diverse team in the Raleigh Water, Meters Division, Small Meter Program. Program assists with the maintenance of 220,000 water meters in the Raleigh service area: including Knightdale, Wendell, Zebulon, Wake Forest, Rolesville, and Garner. Functions include but not limited to customer move/in and move/outs, severance for non-payment, leak diagnosis and repair, meter replacement and meter box maintenance.

Additional division duties include meter reading, meter testing, and Cross Connection programs. This is an excellent position to start your career with City of Raleigh, with plenty of career paths to move up within the City.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides skilled assistance in maintaining and monitoring the City’s water, and wastewater collection and distribution systems. Supports activities include locating lines, repairing and maintaining water distribution pipes, valves, meters, hydrants and other related equipment, performing flushing operations, and performing field lab analysis and sample collection
• Collects, prepares and enters system data; creates work orders; logs work activities. Updates maps, enters account or water quality data, compiles and prepares reports, and maintains records, files and work-related documentation
• Responds to customer inquiries and concerns. Meets with customers and contractors regarding repair, installation and maintenance work; assists in providing solutions to issues and concerns
• Performs routine maintenance of job sites, vehicles, tools and equipment, including calibrating equipment
• Sets up and breaks down traffic control measures, work zones, and related equipment. Monitors safety of work spaces
• Monitors supplies and equipment inventory and initiates requests for required parts, tools and materials

High School diploma or G.E.D. equivalency and 1 to 3 years’ experience in water/wastewater infrastructure inspection, maintenance/repair or related work

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
• Valid North Carolina Class A or B Commercial Driver's License with a satisfactory driving record, or the ability to obtain within 90 days of hire

• Standard practices, methods and materials of assigned work
• Basic mathematical concepts
• Basic filing and record-keeping principles
• Occupational hazards and applicable safety principles and practices
• Uses and properties of supplies and equipment, specialized equipment relevant to area of assignment
• Applicable federal, state and local laws, codes, and regulations
• Customer service principles
• Modern office technology

• Following directions and meeting standards, providing attention to detail, proofreading, and error correction in assignments
• Performing routine inspections to ensure safe operating conditions
• Monitoring and maintaining required supplies, materials and inventory
• Performing basic math calculations
• Comprehending reference books and manuals
• Operating assigned tools and equipment
• Organizing and maintaining records and files
• Interpreting and applying applicable laws, codes, regulations and standards
• Providing customer service
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

Work Environment and Physical Effort:
Heavy:
Exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Work is typically performed in an outdoor environment, street environment (near moving traffic), construction site, or in a vehicle. Employees may occasionally work in a warehouse environment or shop environment.

There is frequent exposure to extreme cold (below 32…