Service Technician

Description

Must-Have Technical Traits Mechanical Aptitude On call rotation, driving/field role (2hrs all direction from Raleigh)

• Working on vaults/safes
• Lock mechanisms
• Fabrication
• Metal work
• Gate systems
• Mechanical troubleshooting

Their belief:
Mechanical skills can transfer very well into banking security work.

The technician will primarily be dispatched when:

• Something is broken
• A customer problem exists
• Immediate diagnosis is needed

This is not a pure installation/project role.

They want someone comfortable:

• Working independently
• Driving site-to-site
• Walking into customer issues
• Solving problems without constant oversight

Home-based position

Covers roughly a 2-hour radius around Raleigh

• Approximately 4 service calls per day
• Top performers: 5-6 calls/day
• Poor productivity: 1-2 calls/day

Very limited. Estimated:

• About 10%

Typicaly:

• Drive home same day
• Overnight stay only when practical

• Roughly once per month

Call Volume Extremely low. Michael stated:
Since January he could count on one hand how many times someone was actually called out.

Written Communication Reason:

• Service notes are customer-facing
• Documentation impacts billing
• Poor notes can prevent Convergint from getting paid

Candidate must:

• Write clearly
• Document work performed
• Communicate findings professionally

The technician will often arrive when something is already broken. They need someone who can:

• Calm frustrated customers
• Communicate professionally
• Create confidence
• Defuse tense situations

Although technicians work remotely and independently, the team is highly collaborative.

• Constant Teams communication
• Asking for help
• Helping other technicians
• Covering jobs when needed

Less Attractive Backgrounds: A pure cabling technician. someone whose experience is only:

• Pulling Cat5/Cat6
• Running cable is less desirable than someone with:
• Programming experience
• Troubleshooting experience
• Mechanical aptitude

vaults, safe systems, locksmith, access control, cctv monitoring, alarm systems, dmp, bosch, paycom

vaults,safe systems,locksmith,access control,cctv monitoring,alarm systems,dmp,bosch,paycom

Key Soft Skills These were emphasized almost as much as technical skills.
1. Written Communication Reason:
Service notes are customer-facing Documentation impacts billing Poor notes can prevent Convergint from getting paid Candidate must:
Write clearly Document work performed Communicate findings professionally

2. Customer De-escalation The technician will often arrive when something is already broken. They need someone who can:
Calm frustrated customers Communicate professionally Create confidence Defuse tense situations

3. Team Player Although technicians work remotely and independently, the team is highly collaborative. Constant Teams communication Asking for help Helping other technicians Covering jobs when needed Red Flag "Lone wolf" technicians. Less Attractive Backgrounds: A pure cabling technician. someone whose experience is only:
Pulling Cat5/Cat6 Running cable is less desirable than someone with:
Programming experience Troubleshooting experience Mechanical aptitude

Intermediate Level

This is a Permanent position based out of Raleigh, NC.

The pay range for this position is $58000.00 - $73000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Company vehicle Gas card Laptop Tools…