Housing navigator, Social Work

The Housing Navigator provides individualized, strengths-based support to clients experiencing housing instability or homelessness. This role works to move clients towards housing stabilization and self-sufficiency using existing tools and resources as well as innovative approaches to housing. This role coordinates housing placement, connects individuals to supportive services, and advocates within landlord, shelter, and public housing systems. The

Housing Navigator works closely with case managers, legal aid partners, and community health workers providing client-facing, field-intensive support requiring strong relationship skills and a commitment to housing justice and equity. This role requires deep knowledge of housing-first principles, local resources, and the unique challenges facing unhoused women.

Client Housing

• Conduct intake assessments to identify clients’ housing history, barriers, and goals
• Develop individualized housing stability plans in collaboration with each client
• Assist clients in locating and applying for affordable housing, subsidized units, rapid rehousing programs, and permanent supportive housing
• Support clients with applications for rental assistance, utility support, document support, and other financial resources
• Accompany clients to housing appointments, court hearings, and agency meetings as needed
• Provide ongoing case management and follow-up to clients who have been housed
• Provide diversion services to clients who have been deemed ineligible for available housing programs
• Conduct monthly Safety and Wellness checks of all occupied units and ensure that all basic needs are provided
• Follow up with all housing program clients according to their Individualized Service Plan at their residence and at WCWC providing comprehensive wrap around case management services

Landlord & Community Engagement

• Build and maintain relationships with landlords, property managers, and housing developers willing to work with Women’s Center guests
• Mediate and resolve conflicts between clients and landlords to prevent eviction
• Expand the organization’s network of affordable housing options in the community
• Work closely with internal case managers, outreach workers, and staff to provide holistic support
• Coordinate referrals to and from partner agencies, including mental health providers, substance use treatment programs, employment services, and legal aid
• Participate in coordinated entry systems and community housing coalitions

Documentation & Compliance

• Maintain accurate, timely, and confidential case notes and service records in the community’s database (e.g., HMIS)
• Track client outcomes and housing placements to support program reporting
• Assist with grant reporting by compiling case data as needed

Experience

• Bachelor’s degree in social work, psychology, or a related field; or equivalent experience working in direct service settings with marginalized populations
• 0-3 years of experience in housing services, case management, or behavioral health
• Strong knowledge of housing programs, community resources, and systems navigation in Wake County, NC
• Proficiency with case documentation and data entry; experience with HMIS a plus
• Applies trauma-informed care, harm reduction, and housing-first models in all client interactions
• Demonstrates advanced interpersonal, communication and organizational skills to manage caseload
• Maintains professional boundaries and upholds strict confidentiality in accordance with HIPAA, licensure standards, and mandatory reporting obligations.
• Committed to dignity, and inclusive support for all, including LGBTQ+ and BIPOC communities
• Proficiency with Microsoft Office and case management databases

Working Conditions

• Based at The Women’s…