Family & Children Medicaid Supervisor

Help families in Wake County get the assistance they need to live healthy, thriving lives.

Join us in helping families access the vital support they need to live healthy, thriving lives. We seek two (2) Family & Children Medicaid(FCMA) Supervisors to provide supervision and administrative oversight of the daily activities of eligibility caseworkers involved in applications and ongoing cases in FCMA in the Economic Services division at the Northern Regional Center location.

Bring your FCMA expertise and lead our teams to work closely with the community they are serving.

Essential functions include:

• Creating and maintaining a work environment with open communication, teamwork and excellent customer service with the team and other staff
• Sharing knowledge of all facets of the program, and all available resources with staff
• Ensuring that work generated by staff is accurate and completed in a timely manner
• Completing case reviews and documenting findings in appropriate databases torecord the accuracy of work being performed by staff
• Communicating to staff any issues, policies or changes that influence job responsibilities and case management practices
• Supervising personnel by performing yearly evaluations, interviewing and hiring staff, and resolving personnel issues whenever warranted
• Serving on the management team and attending meetings

We offer an excellent compensation and benefits package toour employees, which includes 5% toward a 401k, medical and dental coverage,and paid time off! Need we say more? Come see why others want to live, work,and play in Wake County! Join #Team Wake!

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.

Join us in making a lasting difference!

• Bachelor s degree
• Three years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

• Three (3) years of experience in Case Management or two (2) years of team lead experience, or one (1) year of Supervision or Training in Family and Children's Medicaid
• Intermediate to Advanced experience in NCFAST
• Knowledge of Document Management Systems
• Proficiency in MS Excel to create spreadsheets and work within existing spreadsheets
• Current or previous experience working in a state or county Department of Social Services

• Knowledge and strong understanding of Medicaid policy
• Ability to motivate, develop and direct employees as they work
• Expertise in applying complex policy to determine client eligibility, instructing staff in determining eligibility and monitoring eligibility determinations
• Ability to create a work environment that encourages staff to practice respect, demonstrate open communication and promote accountability
• Expertise in providing guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills and abilities to accomplish a task or solve a problem, which results in improving job performance
• Ability to resolve conflict through open communication, collaboration, and building consensus
• Ability to develop plans, to arrange work and use resources effectively
• Knowledge of NCFast and document management systems