Family & Children Medicaid - Eligibility Caseworker

Position: Family & Children Medicaid - Eligibility Caseworker I
What You'll Be Doing At #Team Wake we are committed to providing essential economic assistance programs that support individuals and families in our community. As part of our Economic Services Division, our goal is to deliver timely and accurate benefits while ensuring clients have access to vital resources. What You'll Be Doing At #Team Wake we are committed to providing essential economic assistance programs that support individuals and families in our community.

As part of our Economic Services Division, our goal is to deliver timely and accurate benefits while ensuring clients have access to vital resources. As an Eligibility Caseworker I – Family & Children’s Medicaid (FCMA), you will be responsible for:

• Interviewing individuals by phone or in person to assess Medicaid eligibility
• Evaluating financial and personal information to make eligibility determinations
• Assisting clients with economic benefits, community referrals, and other resources
• Processing applications, re-determinations, conducting reviews, and maintaining case documentation
• Utilizing NCFAST and document management systems for case tracking and accuracy Providing backup support to fellow caseworkers and managing reports
• Please include ALL prior work experience on your application and resume.

About About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work.

Join us in making a lasting difference! Required The Basics (Required

Education and Experience )

• High school degree or GED
• Two years of related experience
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred

Education and Experience )

• Experience determining eligibility for a State or County Department of Social Services program, (Medicaid, or Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance, or in a homeless setting)
• Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency, or determining eligibility for a financial or insurance provider for financial assistance or insurance claims, or assessing the financial capabilities and need for financial assistance (e.g. financial counseling), or experience providing direct clerical/customer service support to a Economic Services Program within a State or County Department of Social Services
• Spanish language skills preferred but not required
• Experience working in a hospital setting

How Will We Know You're 'The One'?

• You thrive in a fast-paced, ever-changing environment- no two days are the same, and you love it!
• You’re a pro at deciphering complex policies and turning them into client budgets like a budgeting wizard.
• Numbers? No problem! You can calculate and analyze budgets with confidence.
• Financial information doesn’t intimidate you- you can review and assess it with ease.
• Your eagle-eyed attention to detail ensures nothing slips through the cracks.
• Integrity and objectivity are at your core- you do what’s right, always.
• Cool under pressure? That’s you! Stress has nothing on your resilience.
• You embrace diversity and celebrate different perspectives.
• Helping people is your jam- you’re all about top-notch client and customer service.
• Communication is your…