Engineering Manager, Managed Services

Overview

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, powers breakthrough initiatives in public cloud, data science, AI, engineering innovation, and IoT. With 1,200+ colleagues in 75+ countries, Canonical is founder‑led, profitable, and growing, and we offer a fully remote, distributed work environment.

This role is an opportunity for a technologist with a passion for Linux and cloud technologies to lead the Boot Stack team, which designs, builds, and operates modern distributed systems on private infrastructure for customers. As Cloud Engineering Manager, you will manage the engineers responsible for day‑to‑day managed service of customer environments, ensuring customer service, operations, and product improvements meet global standards.

Location:

Globally remote.

• Manage a growing engineering team to optimise the quality and velocity of both development and operations.
• Identify and measure team health indicators.
• Implement disciplined engineering and operations processes.
• Represent the Boot Stack team with respect to stakeholders, customers, and external teams.
• Ensure proper team focus on priorities, milestones, and deliverables.
• Work to meet service level agreements with customer deployments around the globe.
• Deliver quality managed services in a consistent, timely manner.

• Bachelor’s (or equivalent) education in a technology field.
• Proven track record of professional experience delivering software using Python, Go, C, C++, Java, or similar, and/or managing operations teams.
• Proven experience with Open Stack.
• Strong commitment to testing methodologies and maintainable code quality.
• Experience with Linux system administration;
  Ubuntu/Debian a plus.
• Strong communication and collaboration skills.
• Experience with agile software development methodologies.
• Experience working in and managing distributed teams.
• Technical aptitude for understanding complex distributed systems.
• Experience with cloud topologies and technologies.
• Willingness to travel to team and company events and customer meetings, roughly 20% or less.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review and performance‑driven bonus or commission.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Team Member Assistance Program & Wellness Platform.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company, expecting excellence and a collaborative mindset.

Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Software Development