Pega AI CDH Architect

Our client, a leading enterprise organization is seeking a Pega AI CDH Architect to join their team. As a Pega AI CDH Architect, you will be part of the Technology organization supporting Decisioning and AI Enablement teams. The ideal candidate will have hands‑on technical ownership, strong architecture and implementation experience, and the ability to independently drive complex Pega AI and Customer Decisioning Hub (CDH) delivery with minimal supervision, which will align successfully in the organization.

Pega AI CDH Architect

Remote (United States)

$145000 - $180000

• Design, configure, develop, integrate, troubleshoot, and implement Pega AI capabilities and Customer Decisioning Hub (CDH) solutions.
• Lead hands‑on implementation of Pega AI features, including Knowledge Buddy and Voice AI, and apply Pega guardrails and best practices throughout delivery.
• Build and optimize AI‑powered decisioning strategies such as Next‑Best‑Action, Strategy Designer, adaptive and predictive models, and real‑time decisioning.
• Integrate Pega with enterprise APIs, data platforms, and external AI services, including LLMs, while ensuring reliable event‑driven and real‑time integrations.
• Support AI governance and model governance requirements, including responsible AI considerations, and continuously improve performance and reliability of AI/decisioning components.

• Pega Certified Lead System Architect (CLSA) certification (must‑have).
• Experience implementing Pega CDH (Customer Decisioning Hub), with strong hands‑on capability in customer decisioning strategies and engagement policies.
• Hands‑on Pega AI experience (preferred), including Pega Knowledge Buddy and/or Pega Voice AI; if not available, demonstrate other forms of AI within Pega.
• Strong experience with REST APIs and working with JSON, XML, and SQL, including integration patterns for real‑time and event‑driven systems.
• Experience with customer profiles, propositions, eligibility rules, and customer journeys, plus familiarity with AI governance/model governance.

• Opportunity to take direct technical ownership across both Pega AI and CDH (approximately 50% Pega AI / 50% CDH).
• Work in a remote role with the ability to collaborate across multiple U.S. markets.
• Contribute to AI‑powered customer engagement and personalization through real‑time decisioning.
• Build solutions that require thoughtful governance, responsible AI alignment, and adherence to Pega implementation standards.
• Join a team where your architecture and hands‑on delivery skills can make an immediate impact.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.