ServiceNow Platform Architect

Job-:
Information Technology

Location:

Grand Rapids, MI, United States;
Salt Lake City, UT, United States;
San Antonio, TX, United States;
St Louis, MO, United States;
Tampa, FL, United States;
Tulsa, OK, United States;
West Palm Beach, FL, United States;
Akron, OH, United States;
Atlanta, GA, United States;
Austin, TX, United States;
Baltimore, MD, United States;
Boston, MA, United States;
Charlotte, NC, United States;
Cherry Hill, NJ, United States;
Chicago, IL, United States;
Cincinnati, OH, United States;
Cleveland, OH, United States;
Columbus, OH, United States;
Dallas, TX, United States;
Denver, CO, United States;
Detroit, MI, United States;
Fort Lauderdale, FL, United States;
Fort Worth, TX, United States;
Greenville, SC, United States;
Houston, TX, United States;
Indianapolis, IN, United States;
Jacksonville, FL, United States;
Kalamazoo, MI, United States;
Madison, WI, United States;
Memphis, TN, United States;
Miami, FL, United States;
Milwaukee, WI, United States;
Minneapolis, MN, United States;
Nashville, TN, United States;
Norfolk, VA, United States;
Oak Brook, IL, United States;
Omaha, NE, United States;
Orlando, FL, United States;
Philadelphia, PA, United States;
Pittsburgh, PA, United States;
Raleigh, NC, United States;
Richmond, VA, United States;
Rosemont, IL, United States

Schedule:

Full time Posted:
Closes:

Job Summary:

The Service Now Architect provides strategic and technical leadership for the Service Now platform, establishing architecture standards, governing solution design, and ensuring platform scalability, security, integration, and data integrity. This role partners with business and technology leaders to deliver sustainable solutions, drives platform governance and innovation, mitigates risk, and mentors technical teams while guiding the organization's Service Now roadmap and architectural direction.

Job Duties:

• Owns and maintains the Service Now platform architecture roadmap and long-term technical direction
• Establishes architecture principles, design standards, reusable patterns, and governance guardrails
• Evaluates new Service Now capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities
• Leads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives
• Ensures technical designs align with platform standards, best practices, and future-state architecture
• Maintains architecture artifacts including reference designs, solution patterns, documentation, and architectural decisions
• Defines standards for platform configuration, customization, development, lifecycle management, and technical debt reduction
• Provides architecture leadership across Service Now modules including CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, and Portal/Intake
• Establishes data architecture and governance standards to improve data quality, ownership, integrity, and service modeling
• Drives platform scalability, reliability, performance, security, and overall platform health
• Governs enterprise integration standards for APIs, middleware, events, and third-party solutions
• Collaborates with Enterprise Architecture, Cybersecurity, IAM, Infrastructure, Application, and Data teams to ensure alignment with enterprise standards
• Assesses and mitigates architectural, operational, security, business continuity, audit, and technical risks
• Acts as a trusted advisor to Product Management and technology leadership on platform strategy and complex technical decisions
• Translates business requirements into practical, sustainable, and scalable architecture solutions
• Mentors technical team members and represent the Service Now platform in architecture,…