Operations Specialist - Logistics

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As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end‑to‑end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day‑to‑day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations.

At Kuehne+Nagel, our work truly contributes to more than we imagine.

As an Operations Specialist you will coordinate and plan the customer orders/shipments according to the agreed scope, and handle all customer inquiries regarding visibility and status of the shipments, answering questions and addressing any potential issues that may arise. Utilizing your strong forwarding & customer service knowledge, you will provide front‑line support for our customers to ensure satisfaction with our services and features in alignment with the processes based on the Work Instructions and Standard Operating Procedures.

This position is being advertised for future openings in Raleigh, NC.

• Collaborate with other departments, both at the customer’s site and across the IL organization.
• Coordinate transport services for customer orders, using transport management systems.
• Handle manual order entries.
• Show ownership within the area of responsibility and execute tasks with the expected level of productivity & performance.
• Contribute to continuous improvement initiatives.
• Adhere to existing K+N Guidelines, Standard Operating Procedures, and Working Instructions following the business process mapping.
• Daily execution of the in‑scope services, committing to first‑class level of respective services (order fulfilment, transport management, request and deviation management, visibility and monitoring, claims processing).
• Receive and respond in time to requests from relevant stakeholders (such as customer requests).
• Adhere to and comply with all health & safety, quality, security, environmental, legal and regulatory requirements, company policies and procedures.
• Participate in quality audits related to general and client‑specific quality programs.

• 1–3 years of working experience in logistics and/or customer service sector.
• High School Diploma or equivalent.
• Knowledge and understanding of logistics.
• Strong customer service orientation.
• Interest in working with transport management systems or warehouse management systems.
• Ability to work on own initiative and as part of a team.
• Strong analytical skills, attention to detail with a systematic and methodical approach to your work.
• Ability to multitask and deal with different internal/external stakeholders at all levels.
• Good communication and organizational skills.

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state,…