Plumbing Sales Lead Coordinator

Overview

Northern One Hour Heating, Northern Ben Franklin & Northern Mister Sparky Electric is a locally owned and operated residential heating, cooling, plumbing & Electrical business servicing the Twin Cities Metro area since 1990. We are seeking an experienced Plumbing Coordinator to help schedule and set up plumbing sales, service, and installation calls. If you like helping customers and have experience in customer service or have worked as a coordinator, this is a great opportunity.

We are looking for individuals who meet our Northern CORE VALUES
!

• Our Northern Family: We work as a team, care for one another and have fun!
• Help Others: We are passionate about helping others.
• Do the Right Thing
  :
  We are not perfect, but we always do what s right.
• Eager to Learn & Grow
  :
  Always reaching and growing to learn our craft

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

• Coordinate installs of equipment with the Plumbing sales team and schedule sewer liner installs
• Pull permits and follow up on estimates and installations
• Follow scripting while prioritizing call lead types for efficiency and success
• Be detail oriented and able to multitask
• Set up jobs and place them on the dispatch board; forecast to fill the schedule
• Open and close jobs; register equipment and warranty information
• Pull permits with the city on every job; manage financing when needed
• Follow a process from start to finish

• 1-3 years of Plumbing Sales & Installation Coordinator experience preferred
• 1-3 years of customer service helpful
• Strong understanding of the Twin Cities marketplace helpful
• Excellent communication and customer service skills
• Ability to multitask under pressure
• Strong written and verbal skills
• Good computer skills
• Positive attitude a must

• People-oriented and results-driven
• Passion for delivering excellent customer service
• Excellent oral, written, and telephone communication skills
• Competent office software skills
• Dedicated to continuous learning
• Hardworking, persistent, and dependable
• Positive and professional attitude
• Self-motivated and self-directed
• Patience, persuasiveness, and persistence
• Self-assured and confident in asking for the sale
• Effective in managing a large volume of calls, chats, and emails
• Strong time management and organizational skills
• Excel in a fast-paced, high-energy environment
• Value collaboration and teamwork; good judgment and creativity
• Detail oriented and able to multitask
• Act with integrity and honesty

Job Type: Full-time
Pay: $23.00 – $25.00 per hour