Customer Success Manager - Unified Communications

Customer Success Manager - Unified Communications

Join to apply for the Customer Success Manager - Unified Communications role at Konica Minolta Business Solutions U.S.A., Inc.

• Be responsible for ensuring high levels of customer satisfaction and retention for all customers in the assigned portfolio.
• On behalf of the customer, maintain awareness of service management performance, including timely resolution of incidents and delivery of projects & technical services.
• Act as an escalation point for major incidents, assisting in the coordination of resolving parties, effective communication to stakeholders, and post‑incident review.
• Continuously manage risk to ensure retention and growth of customers in the assigned portfolio.
• Manage customer feedback through survey tools and other forms of customer feedback to ensure continued satisfaction.
• Acquire new business opportunities.
• Demonstrate a passion for service improvement in a customer/service‑provider relationship.
• Show strong business development, negotiation, and influencing skills.
• Apply working knowledge of ITIL Service Lifecycle and IT best practices.
• Maintain excellent organizational skills and the ability to manage and prioritize tasks and time efficiently for yourself and others.
• Exhibit excellent written and verbal communication skills.
• Provide outstanding customer‑facing/customer‑service skills.
• Demonstrate high flexibility, including shift and out‑of‑hours work.
• Handle sensitive and sometimes confidential information with care.
• Learn new concepts, applications, and technologies quickly.

• Requires at least a bachelor’s degree, or an equivalent combination of relevant education and experience.
• 4+ years of experience in account management, outside sales, or customer service with the ability to work independently providing support for the technical services and systems of small and medium businesses.

Konica Minolta Business Solutions’ (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates “20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of the Year and BLI 2021‑2023 Most Color Consistent A3 Brand Awards for its bizhub One i‑Series.

For more information, please visit Konica Minolta online and follow it on Facebook, You Tube, Linked In and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross‑border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd.

is an equal opportunity employer. Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

Mid‑Senior level

Full‑time

Other

Technology, Information and Internet