GCS Client Experience Specialist

Overview

Konica Minolta currently has an exciting opportunity for a GCS Client Experience Specialist!

• Client Engagement
  • Act as a trusted advisor to clients by guiding them through Konica Minolta’s Managed Service Delivery methodologies and best practices
  • Participate in client discovery sessions to capture detailed requirements for deployments, incident resolution, and solution management
  • Collaborate with clients & internal teams to define support roles, document expectations, and influence deliverables to meet strategic objectives
• Account & Project Management
  • Serve as the primary point of contact for assigned, high-profile managed accounts, ensuring clear communication and accountability throughout the engagement lifecycle
  • Drive onboarding and deployment for enterprise, national, and global accounts by delivering documentation and conducting service team briefings for seamless implementation
  • Develop and execute hardware, solution, and service strategies tailored to client needs, while monitoring progress and implementing improvement plans
  • Produce detailed monthly and quarterly service performance reports by integrating data from client systems, KM platforms, and fleet tools
  • Facilitate Monthly Operations Reviews with clients and internal teams to ensure alignment on performance, goals, and improvement opportunities
  • Deliver timely status updates and insights to internal and external stakeholders using clear, multi‑channel communication methods
• Document and Process Development
  • Create comprehensive implementation guides and operational documentation for technical teams, including deployment and communication templates
  • Design and maintain workflows, support processes, and training materials to enhance internal team readiness and consistency
• Operational Support
  • Communicate client‑specific technical and program requirements to installation teams for accurate deployment of hardware and solutions
  • Validate and reconcile client fleet assets across multiple data sources, providing accurate reporting and actionable insights, including opportunities for optimization
  • Monitor SLA compliance, resolve escalations promptly, and ensure contractual obligations are operationalized effectively
  • Complete projects and tasks as assigned by management

• Excellent verbal and written communication skills, including platform skills
• Knowledge of systems and applications used to support coordination efforts
• Good understanding of business process workflows
• Good customer service and interpersonal skills
• Good time management skills
• Outstanding presentation skills – verbal and written
• Ability to assess workload and prioritize tasks based on urgency
• Basic networking knowledge & troubleshooting skills
• Ability to problem solve and perform advanced troubleshooting with minimal assistance
• Proficient computer skills‑ Microsoft Office, Word, Excel, PowerPoint (Access/SQL preferred)
• Positive attitude and collaborates well with other team members
• Detail oriented and excellent organizational skills
• Working in team environments and working closely with high level client stakeholders
• Proven track record in problem solving and business process design
• Ability to multi‑task work in a fast‑paced environment
• Occasional travel possible

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has…