Supervisor, Management, Business Management

Join to apply for the Supervisor, Commissions role at Konica Minolta Business Solutions Canada

This position provides day-to-day leadership and direct supervision of a team of non-exempt Regional Commissions Administrators. This person will be expected to provide all supervisor level aspects of personnel leadership while maintaining expert level knowledge of his/her assigned area in order to train team members, perform analysis, and participate in process improvement initiatives and special projects as required.

The Supervisor, Commissions is responsible for working alongside the Director, Commissions on the implementation and administration of the Company’s compensation plans, programs and policies established by the Corporate Compensation and Planning departments.

• Ensure team is appropriately staffed and performing to expectations
• Educate and train team members as needed
• Assign workload and ensure adequate coverage
• Serve as first escalation point for issues within assigned team’s responsibility
• Oversee process of the monthly, quarterly and annually commissions for the regional commission team
• Educate and train commission administrators with any changes that will affect the commission payout either monthly, quarterly and annually
• Evaluate staff and provide performance feedback
• Perform routine personnel management tasks (time off approvals, time sheet verification, rewarding of outstanding performance, initiation of disciplinary actions, when necessary, etc.)
• Review operating performance for assigned team and recommend opportunities for process improvement

• Primary point of contact for All Covered / Direct, responding to inquiries related to commission payments, comp plans, promotions and any exceptions that may arise before and during the commission payment process
• Work closely with senior management to understand compensation plans, troubleshoot potential complications, and apply the final compensation plans correctly
• Responsible for reviewing Callidus statements to ensure accuracy in commissions to be paid as scheduled, must manually correct any discrepancies found during the audit process
• Communicate any exceptions to upper management to obtain required approvals
• Create and maintain spreadsheets, conduct business analysis, create monthly accrual and variation reports, and oversee monthly, quarterly, and annual payouts
• Create, review, and maintain ICAFs for AC managers and Sales reps
• Closely partner with Payroll and HR teams regarding handling of terminated employees
• Prioritize and elevate unresolved issues to the Director, Commissions
• Participate and work closely with the Director, Commissions on JSOX audits
• Special projects as required

• 5+ yrs. equivalent work experience
• 2+ years’ experience managing others preferred
• Bachelors degree preferred
• Accounting background preferred
• JSOX experience preferred
• Working knowledge of Microsoft Office (Word, Excel & PP)
• Knowledge of sales compensation plans and structures
• Knowledge of SAP and Callidus preferred
• Strong interpersonal and oral/written communication skills
• Must have strong aptitude for numbers and analytics
• Must be detail oriented with excellent organizational and follow up skills
• Ability to handle multiple tasks while working independently
• Ability to manage and teach others

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two…