Sr. Mgr, Customer Solutions and Reconciliation

Overview

The Senior Manager. Customer Solutions & Reconciliation is responsible for leading strategic initiatives across BUS & BCA that support multiple client groups in daily reconciliation processes, ensuring accuracy, transparency, and risk mitigation across financial operations. This role drives excellence in account management by influencing stakeholders, negotiating solutions, and fostering collaboration with both internal teams and external partners. The Senior Manager will lead process optimization efforts, deliver measurable improvements in efficiency, and enhance customer satisfaction through proactive oversight and strategic leadership.

• Strategic Leadership: Influence decision-making and build alignment across cross-functional teams to achieve operational and financial goals.
• Negotiation & Issue Resolution: Lead negotiations and resolve complex account discrepancies with internal stakeholders and external clients to maintain financial integrity.
• Account Review & Oversight: Conduct periodic strategic reviews of customer accounts, proactively addressing concerns and ensuring compliance with internal standards.
• Reconciliation & Invoicing: Oversee invoice and payment reconciliation processes, ensuring timely resolution of discrepancies and adherence to best practices.
• Process Optimization: Analyze, redesign, and optimize account structures to streamline workflows, reduce errors, and enhance customer experience.
• Continuous Improvement: Identify gaps, implement best practices, and leverage technology/automation tools to improve speed, accuracy, and transparency.
• Team Leadership: Build, lead, and develop a high-performing team by fostering a culture of accountability, collaboration, and continuous improvement.
• Cross-Functional Collaboration: Partner with internal teams (sales, finance, operations, service, customer service) and external stakeholders to deliver seamless account management and dispute resolution.

• Bachelor’s degree or equivalent experience.
• 10+ years of experience in account reconciliation or financial operations.
• 3+ years in a manager role with proven ability to influence and negotiate at multiple levels.
• Proficiency in ERP systems and reconciliation tools.
• Advanced proficiency in Excel and Microsoft Office Suite.

• Demonstrated success in process optimization and operational excellence.
• Strong analytical, communication, and stakeholder management skills.
• Ability to shape decisions and gain buy-in across multiple levels of the organization.
• Skilled in resolving complex issues and achieving mutually beneficial outcomes.
• Anticipates challenges, identifies opportunities, and aligns initiatives with business objectives.
• Builds strong partnerships internally and externally to drive results.
• Champions process improvements and leads teams through transformation with clarity and confidence.
• Delivers clear, persuasive messages tailored to diverse audiences.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times;…