Customer Experience Advisor

The Role:

Customer Experience Advisor

• Friendly voice and welcoming first point of contact for members and visitors.
• Support new and existing memberships.
• Guide customers through course bookings.
• Handle cancellations and general enquiries.
• Promote services, current offers, and upcoming events.
• Make proactive calls to showcase what we do.
• Build positive relationships and champion the brand.

• Previous customer service or sales experience.
• A confident, warm telephone manner.
• Great communication skills – written and verbal.
• Quick learning ability with digital systems.
• A love for organisation and getting the details right.
• A positive attitude that helps others feel supported.

• Tuesday: 13:00 – 18:00
• Wednesday: 14:30 – 19:30
• Thursday: 08:00 – 13:00
• Friday: 13:00 – 18:00
• Weekends (1 in
  4): 09:30 – 16:00. Thursday and Friday off when working at the weekend.

• Free "Groove" Membership
• Family & Friends discounts
• Discounted treatments – Your Spa
• Childcare discounts
• Continual professional development
• Long service reward scheme
• Holiday purchase scheme & volunteering leave
• Generous company sick pay
• Employer contribution pension scheme
• Employee assistance – independent and confidential advice and support service

Working with Your Leisure means being part of a team that genuinely cares about its staff, its customers, and the communities we serve. You won't just do a job – you'll make an impact.

If you're ready to dive in, grow with us, and help people lead happier and healthier lives, we'd love to hear from you.

Your Leisure is committed to safeguarding children and promoting their welfare. The successful candidate will be required to undertake a DBS check.