Customer Experience Advisor

The Role:

Customer Experience Advisor

• You'll be the friendly voice and welcoming first point of contact for our members and visitors.
• Every day will bring something new - you'll be involved in:
• Supporting new and existing memberships
• Guiding customers through course bookings
• Handling cancellations and general enquiries
• Promoting services, current offers, and upcoming events
• Making proactive calls to showcase what we do
• Building positive relationships and championing our brand
• Previous customer service or sales experience
• A confident, warm telephone manner
• Great communication skills - written and verbal
• Quick learning ability with digital systems
• A love for organisation and getting the details right
• A positive attitude that helps others feel supported

This is a shift-based position, including some early evenings and weekends - perfect if you enjoy variety and a lively working environment.

Want to "Live Better" at work?

• Free 'Groove Plus' membership
• Generous friends and family discounts
• Discounted treatments - Your Spa
• Childcare discounts
• Continual professional development
• Long service reward scheme
• Holiday purchase scheme & volunteering leave
• Generous company sick pay
• Employer contribution pension scheme
• Employee assistance - an independent and confidential advice and support service