IT Support Engineer

Tech-savvy, customer-focused, and ready to grow?

This role offers full training, great benefits, and a clear path into IT.
IT Support Engineer
Hybrid (1 day WFH per week after probation)
£25,000 per annum + up to £2,500 performance bonus + EO profit share
9:00–5:00 Mon–Fri
Join a forward-thinking technology services firm where customer service is at the heart of everything we do.
As an IT Support Engineer, you’ll be the first point of contact for incoming service requests, delivering outstanding support while helping clients maintain secure and efficient tech environments.
This is an entry-level role, and previous industry experience is not essential. However, in the absence of hands‑on experience, we expect candidates to hold a minimum Level 3 Computing qualification (or equivalent), an industry‑related certification (Microsoft or CompTIA), or be able to demonstrate a genuine passion for technology alongside active personal development toward a career in IT.
Training and development will be provided as part of the role.

Responsibilities include:

* Handling incoming client service requests with professionalism and care
 
* Diagnosing and resolving technical issues across varied systems
 
* Supporting clients in maintaining strong technology and security standards
 
* Collaborating with internal teams to ensure seamless service delivery
You’ll need to:
 
* Be confident in communicating with clients and solving problems
 
* Previous experience advantageous, but will consider Level 3 Computing qualification (or equivalent)
 
* Have a genuine interest in technology and IT - This is a must
 
* Be organised, proactive, and eager to learn
 
* Thrive in a collaborative, fast-paced environment
 
* Attention to detail
 
* Ability to work under pressure
 
* Willingness to obtain additional certifications
 
* A great personality and attitude to work
Apply now!
Apply today and take the next step in your retail career!
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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