Courier Support Associate FTC

Posted Monday 20 July 2026 at 00:00 | Expires Monday 24 August 2026 at 23:59

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands
- Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8 to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers.

Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

We're hiring Fixed Term
Delivery Team Trainer at our Ramsgate
Delivery Unit to help new self‑employed couriers feel confident from Day 1.

This role is ideal if you’re local to Ramsgate
, confident using smartphone apps and enjoy helping people.

Pay: £28000-£32000 plus benefits
Location:
Herne Bay
Hours: Full‑time hours any 5 days over 7 Monday to Sunday
Start date: Immediate starts through to Jan 2027
Contract: Fixed term, full time contracts.

You’ll be the friendly face who helps new couriers get off to a strong start.

• Welcome new self‑employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager
  .
• Support Day 1 onboarding and answer practical questions.
• Help organize a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

• Customer service, retail or hospitality.
• Warehouse, logistics or delivery environments.
• Training, coaching, mentoring or team support.
• Helping people use apps, phones or workplace systems.
• Local part‑time work where reliability matters.

• Confident using smartphones and apps.
• Friendly, patient and clear when explaining things.
• Organised and able to support more than one person at a time.
• Reliable and able to attend the Delivery Unit at agreed times.
• Comfortable in a fast‑moving operational environment.
• Local to Ramsgate or able to travel there easily.

• Training and guidance before you support new couriers.
• A practical, people‑focused role where no two days are the same.
• Valuable experience in onboarding, coaching, operations and logistics.
• The chance to make a visible difference to new courier confidence and Day 1 success.

Every successful courier starts somewhere, and you'll be the person helping them take that first step. If you're passionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we'd love to hear from you.

We're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.