Service Delivery Manager

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- Ramsgate Maintenance Depot

Job Reference seastern/TP/125/3492 - HDS/E/004

Number of Positions:

1

Contract Type:

Permanent
- Full Time

Shift work to include weekends

£61,000 per annum plus free rail travel

Working Hours:

37

Full address:

Ramsgate Maintenance Depot

Closing Date:

26/06/2026

Job Category:

Management

Region / Division:

Kent

Business Unit:

Are you looking for a career where you can make a real difference in people’s day.

We are seeking a Service Delivery Manager to join our team based from Ramsgate Engineering Depot.

This role is responsible for ensuring the effective day-to-day operation of the depot, delivering against required outputs.

It focuses on developing teams and individuals to build a capable and high-performing workforce aligned to the functional unit’s objectives, as defined by the Depot Manager, while also improving processes to increase productivity and overall efficiency.

• Ensure shift production output and service provision targets are met for all rolling stock maintenance activities and wider depot, which includes, train movements, train presentation, and external stakeholders, by the effective deployment of resources and maintenance programming ensuring the customer is at the forefront of the output.
• Developing, implementing, and monitoring any required depot KPI’s.
• Ensure all teams are managing in accordance with company procedures, making full use of all required engineering systems as required.
• Assess, motivate, train, and develop staff to maintain an effective workforce, capable of meeting its objectives. Accountable for shortfalls in staff competency and to ensure development of the training plan to encompass all depot and staff’s requirements to deliver output.
• Develop and introduce rosters to meet workload.
• Attend depot meetings when on duty that is relevant to the depot output, and ensure that any relevant actions are logged, communicated, and actioned to the wider depot teams.
• Work with the wider depot management team(s) and other support functions as directed by the Depot Manager to look for opportunities to further improve depot productivity, output, effectiveness, and safety, ensuring that these are cascaded out over the depot teams.

• 5 years experience in a engineering discipline
• NVQ level 4 in supervision/team management or ILM L5 equivalent with proven record of managing large team of people
• Core Management and Leadership training
• Accredited with certificate in Engineering (BTEC/ONC) or equivalent.
• Incident and accident investigation training

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role . Find out more here .

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 25 days annual leave allowance (plus bank holidays)