Scheduling Coordinator

Exam Works is looking for a Scheduling Coordinator to join our team!

As a Scheduling Coordinator
, you’ll be the superhero behind the scenes, helping to coordinate appointments and support our clients, physicians, and examinees with ease.

• Full-time position:
  Monday-Friday
• Competitive pay: $23 to $25 per hour
• Start ASAP: ready to jump in and get trained – we’ll have you hitting the ground running in no time!

• Schedules examinations through IME Centric or office‑specific system database.
• Schedules and confirms appointment dates and times with physicians' offices.
• Communicates with clients regarding appointment scheduling, physician CVs, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
• Coordinates with the client to obtain required medical records prior to examination.
• Prepares the chart by ensuring all required records are included, creates a cover letter detailing specific client questions, issues, and service requests, and routes to the provider and/or exam location prior to examination.
• Prepares and sends exam notification letters daily.
• Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.
• When required, ensures prompt pre‑payment for services issued.
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
• Handles and responds promptly to incoming calls, e‑mails or faxes from physicians or clients requesting report status and/or information.
• Provides support and/or coverage to satellite offices as needed.
• Arrange lodging and transportation for out‑of‑town examinees, assists with directions, etc.
• Processes mail, deliveries and shipments as needed.
• Participates in various educational and/or training activities as required.
• Performs other duties as assigned.

• High school diploma or equivalent required.
• A minimum of one year related experience; or equivalent combination of training and experience.
• Experience in a medical office preferred.

• Ability to consistently handle multiple phone lines with heavy call volume.
• Ability to operate computer, fax, copier, scanner, and telephone.
• Must type a minimum of 35 W.P.M.
• Ability to follow instructions and respond to upper management’s directions accurately.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must maintain confidentiality.
• Must promote a positive team‑oriented environment.
• Must stay focused and concentrate under normal or heavy distractions.
• Must work well under pressure and/or stressful conditions.

Exam Works is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third‑party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability, and workers' compensation insurance coverages.

Exam Works offers a fast‑paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401(k).

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran or any other protected category under applicable federal, state, and local laws.