Incident Management; Hybrid: Gold River, CA

Incident Management (HYBRID: Gold River, CA)

Join to apply for the Incident Management (HYBRID: Gold River, CA) role at Gainwell Technologies

You’ll be part of a team that unleashes the power of leading‑edge technologies to help improve the health and well‑being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.

We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

As an Incident Manager for Cloud Computing at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well‑being of the members they serve — a community’s most vulnerable. Here are the details on this position.

• Use strong analytical, problem‑solving, and communication skills to effectively lead during critical situations.
• Lead the incident management process and oversee team members involved in resolving incidents.
• Quickly detect service disruptions, assess their impact, and elevate critical incidents to the appropriate teams.
• Assemble and lead cross functional teams to investigate, diagnose, and resolve incidents, assigning tasks and managing resource allocation.
• Provide clear and timely updates to stakeholders regarding incident status, mitigation efforts, and resolution timelines.
• Conduct post‑incident reviews to identify the root causes of incidents, develop preventative measures, and improve future response strategies.
• Develop, document, and maintain incident management procedures, including escalation protocols and best practices.
• Track incident metrics, analyze trends, and generate reports to identify areas for improvement and inform decision‑making.
• Work closely with infrastructure, operations, and support teams to resolve incidents efficiently.
• Create reports as required to establish that all required SLAs are being met for the project.

• 10+ years of IT experience, including incident management experience resolving production issues in a cloud (AWS) computing environment.
• Experience working with AWS services, architecture, and operation best practices.
• Proficiency in ITSM including incident management, documentation, and hardware.
• Proficiency in incident response, infrastructure, ITIL, metrics, production environments, incident reports, and technical issues.
• Experience working in a NOC (Network Operations Center) and SOC (Security Operations Center).
• Experience working in a client‑facing role.

• HYBRID ROLE:
  Requires applicants who live within a 30+ mile radius of Gold River, CA, and are able to work onsite 2 days per week. Additional onsite may be required for meetings and collaborations as needed.
• Requires 24/7 on‑call availability to manage and resolve critical incidents as they arise.
• Opportunities to travel 0–10% of the time.
• Willingness to work a flexible schedule to accommodate business needs and travel as required.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

The deadline to submit applications for this posting is November 14, 2025.

The pay range for this position is $90,000 – $115,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors.

All salaried, full‑time candidates are eligible for a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

Gainwell Technologies is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.