Experienced Network Operator - Hybrid Gold River, CA

Experienced Network Operator - Hybrid Gold River, CA

Summary:

As a Network Operator at Gainwell, contribute your skills as we harness technology to help our clients improve health and well-being. Gainwell values work flexibility, learning, and career development, with opportunities to grow your technical credentials and certifications.

Responsibilities

• Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
• Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
• Support, configure, and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.
• Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
• Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues.
• Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.
• Monitor and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower Management Center (FMC).
• Administer and troubleshoot F5 Big-IP Load Balancers, including LTM, GTM, and iRules configuration.
• Monitor network health and performance using Solar Winds, and develop custom scripts to automate alerts, reporting, and maintenance tasks.
• Create and maintain up-to-date network diagrams using Draw.io for documentation, audits, and operational planning.
• Collaborate with cross-functional teams to support enterprise applications, data centers, and cloud-based services.
• Participate in incident response and root cause analysis for network-related issues.
• Assist in network architecture planning, upgrades, and capacity management.
• Ensure compliance with security policies, operational procedures, and industry best practices.
• Install and maintain patches on infrastructure hardware, Cisco IOS, F5 OS, FTD OS, and Certificates.
• Make recommendations for hardware upgrades and research new hardware solutions. Coordinate and implement hardware/software maintenance with customers and application teams.
• Support and participate in disaster recovery drills, backups, and recovery.
• Participate in an on-call rotation to provide support for both client needs and business operations.
• Review sys-logs, Splunk logs and other logs to validate performance and troubleshoot client related problems.

Qualifications

• 5+ years of proven experience with Palo Alto firewalls and cloud-based security management (Strata Cloud).
• Strong hands-on experience with Cisco networking technologies (routers, switches, FTDs, FMC).
• Knowledge of F5 Big-IP Load Balancers, including advanced configuration and troubleshooting.
• Proficient in Solar Winds network monitoring tools and basic scripting (SWQL, Power Shell, or similar) for automation. General working knowledge of Linux variants and Windows Servers.
• 3-5 years of Cisco system administration experience in a production environment.
• Solid understanding of networking protocols (BGP, OSPF, EIGRP, VLANs, STP, SD-WAN, etc.).

What You Should Expect In This Role

• This is a hybrid position in the Sacramento Metropolitan area (2 days in office at Gold River, CA).
• The deadline to submit applications for this posting is October 3, 2025.
• On-site interviews may be required as part of the hiring process.

Compensation and Benefits

The pay range for this position is $80,000.00 - $ per year. The base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience. Eligible employees may include a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. Gainwell also offers leadership and technical development academies to build skills and capabilities.

Equal Opportunity

Employer:

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.