Senior Systems Analyst

POSITION DEFINITION

Summary The individual in this position reports to the Information Technology Supervisor with the responsibility of providing 24 x 7 support for the Oracle Customer Care and Billing (CC&B) system, its associated application components (e.g., Oracle Business Intelligence Publisher, Automic Automation Manager, Open Text Exstream, etc.), and integrations with external cloud-based applications such as Oracle Mobile Workforce Management (MWM) system and Customer Web Self-Service (CSS) solutions.

The incumbent works as part of a hands-on onsite support team and as a senior systems analyst with extensive experience in all aspects of information technology.

• Executes system analysis for small-to-medium sized projects independently, and provides significant contributions to large/complex projects with assistance from team members.
• Documents requirements, solution design, diagrams business processes and system workflows.
• Performs application setups and configurations.
• Performs rapid and accurate analysis and effective diagnosis of production issues.
• Provides direct end-user support for any issues or questions related to the applications.
• Acts as needed as the primary point of contact with Oracle support services.
• Analyzes base code problems, refers to Oracle, and tracks to closure.
• Supports customizations (i.e., configuration, interfaces, modifications, and reports).
• Lends expertise with system and component upgrades.
• Recommends and may assist in the testing of patches and upgrades.
• Recommends, designs, and deploys best practices for new technologies and implementations as well as knowledge transfer and mentoring to other team members.
• Participates in Disaster Recovery planning and testing.
• Provides after hours on-call support.
• Other related duties as necessary to support Company goals and objectives.

• BS in Computer Science (or related discipline) or equivalent work experience.
• Seven (7) or more years’ significant systems analysis experience required.
• Proficient in troubleshooting application, middleware and database issues.
• Must have experience in Business Application, Production Control disciplines, and Change Management.
• Outstanding written, verbal communication, and interpersonal skills.
• Energetic and self-motivated team player with ability to work effectively and cooperatively with project and infrastructure teams.
• Specific required skills include:
• Oracle Database Administration
• SQL, PL/SQL, and either SQL Developer or Toad
• Understanding of network technologies/concepts
• Linux OS Administration and commands

• Three (3) or more years’ experience configuring, coding, and troubleshooting Oracle’s Customer Care and Billing software with the following skills:
• Knowledge of CC&B in the following areas:
  Administration and Configuration;
  Framework Business Processes;
  Framework Administration including Config Tools;
  Development and Customizations
• Oracle Weblogic Server and Enterprise Manager
• Oracle Utilities SDK and Eclipse
• Oracle SOA Suite and Oracle Integration solutions
• Java
• Python
• Open Text Exstream
• Automic Applications Manager
• Ability to script in Linux
• Experience with BI Publisher or other reporting tools
• Working knowledge of various computer hardware platforms such as Linux and Windows
• Ability to develop project plans, track resources, dependencies, budget and due dates for successful project implementations
• Experience working in the Utilities industry

• Flexible, thoughtful, accountable, approachable and passionate about work.
• Collaborative business partner who can show business results.
• Passion for customer service support with a sense of urgency and a ‘can-do’ attitude.
• Trustworthy; strong personal integrity; emotional maturity.
• Demonstrates strong level of accountability and ownership.
• Executes with discipline and urgency.
• Collaborative/team oriented.
• Exhibits professionalism with internal and external contacts.
• Organized with strong attention to detail and time management.
• High degree of initiative; self-starter.

May include but not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

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