Team Member, Customer Service​/HelpDesk

Pay or shift range: $17 USD to $18.32 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At Chuze Fitness, we’re reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We’re seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.

If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Pay Range: $17.00 - $18.32 / hour

As a valued team member, you’ll be at the forefront of creating unforgettable experiences for our current and future members. Your shift will be a dynamic blend of warm greetings, epic high fives, mastering the art of phone etiquette, guiding new members through sign-ups and tours, and, of course, ensuring our space sparkles with cleanliness.

Responsibilities include but are not limited to the following:

• Welcome, greet, and interact with all members, prospective members, and guests
• Provide membership information and facilitate tours
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
• Membership sign-ups, answering phones, point-of-sale transactions, and addressing member concerns
• Assist with billing issues and disputes and elevate to leadership when needed
• Regularly review and complete all training materials and updates in the Learning Management System (LMS)
• Maintain knowledge and assist members with all amenities, membership offerings, fitness programs, and equipment functions
• Make and serve smoothies, if applicable, ensuring they meet customer specifications and maintaining quality standards
• Attend and participate in regularly scheduled team meetings

Benefits and Perks:

• 401k
• Free CPR, First Aid, and AED Training
• Free food handler training and certification (for locations with smoothie bar only)
• Free Chuze Fitness Membership
• Discounts on retail and smoothie purchases and through vendor partners
• Training and growth opportunities
• Additional perks and benefits available for full-time employees

Physical requirements:

• Able to read, write, and speak clearly in English
• Touring the gym: walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Computer operations
• Ability to lift at least 50lbs

Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.

CPR, First Aid, AED Training, and Food Handler Certification (if applicable)

Strong attention to detail and multitasking skills

Team-based mindset with the capacity to receive and deliver feedback

Excellent verbal and written communication skills in person and over the phone

High school graduate or equivalent

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.