More jobs:
Customer Service Specialist
Job in
Rancho Cucamonga, San Bernardino County, California, 91739, USA
Listed on 2026-01-13
Listing for:
Superior EMP
Full Time
position Listed on 2026-01-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Superior Electrical, Mechanical, and Plumbing, Inc. is a statewide provider of commercial service and new construction, specializing in plumbing, electrical, HVAC, and maintenance solutions. We are seeking a Customer Service Specialist to join our team. This role serves as the primary point of contact for customers, providing responsive support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate will have knowledge of commercial construction terminology.
The work schedule is Monday through Friday, first shift.
- Respond promptly and effectively to customer inquiries via phone, email or external client portals
- Provide accurate information about products, work orders, and policies
- Resolve customer issues and complaints with professionalism and empathy
- Document customer interactions and update account information as needed
- Collaborate with other departments to ensure customer satisfaction
- Identify opportunities to improve service processes and customer experience
- Proven experience in customer service or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult situations with patience and professionalism
- Proficiency in using customer service software and MS Office Suite
- Type accurately and consistently at 40 words per minute (WPM)
- High school diploma or equivalent; additional education or certifications are a plus
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