Senior Claims Trainer and Facilitator

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Description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE
: to always do the right thing,
be yourself,
learn and evolve, and execute
. Join our team where every individual takes pride in driving their role for shared success.

Under the direction of the Claims Training Manager, the Sr. Claims Trainer & Facilitator is responsible for the design, development, delivery, and continuous improvement of training programs for employees involved in claims processing. This role ensures that team members are well-equipped with the knowledge, skills, and competencies necessary to effectively handle claims and provide superior service to clients. The trainer will also facilitate workshops, sessions, and discussions, fostering a learning environment that supports operational excellence and high-quality claims management.

• Design, develop, and update training materials, presentations, and job aids specific to claims processing, procedures, and systems.
• Facilitate both in-person and virtual training sessions for new hires, as well as ongoing training for current employees.
• Conduct role-playing, simulations, and other interactive activities to enhance learning.
• Ensure all training programs align with company policies, industry regulations, and best practices.
• Act as the primary facilitator for training sessions, managing group dynamics and ensuring a positive, engaging learning environment.
• Evaluate trainee performance through assessments, quizzes, and interactive tasks to measure knowledge retention and skill application.
• Provide constructive feedback and coaching to participants to enhance learning and performance.
• Collect and analyze feedback from training sessions to identify areas for improvement and enhance training effectiveness.
• Continuously update training content to reflect changes in claims processes, insurance laws, or company policies.
• Work closely with leadership and subject matter experts to stay up-to-date on the latest industry trends and emerging technologies.
• Support the onboarding process for new claims staff by providing initial training and guidance on claims procedures, systems, and best practices.
• Act as a mentor to new hires, offering ongoing support and answering questions as they transition into their roles.
• Monitor the progress and performance of trainees throughout the training process, ensuring successful completion of training programs.
• Prepare regular reports on training outcomes, including areas of improvement and development needs.
• Recommend solutions or additional resources for employees who require additional training or support.
• Work closely with claims managers and supervisors to understand training needs and adjust programs accordingly.
• Collaborate with HR, compliance, and other departments to ensure training programs meet organizational goals and regulatory requirements.

• Bachelor’s degree in Business Administration, Insurance, or related field (preferred).
• Proven experience as a trainer, facilitator, or educator, preferably in a claims or insurance environment.
• California experience required, multi-state experience desired;
• Strong understanding of claims processes, procedures, and related software/systems.
• Exceptional presentation, communication, and interpersonal skills.
• Ability to engage and motivate a diverse group of learners.
• Analytical skills to assess training effectiveness and make necessary adjustments.
• Certification in training or facilitation (e.g., Certified Professional in Learning and Performance, or equivalent) is a plus.
• Strong knowledge of claims management systems and processes.
• Excellent verbal and written communication skills.
• Ability to assess and analyze training effectiveness and make data-driven improvements.
• Ability to create and deliver training content that resonates with different learning styles.
• Time management…