Solid Wood Product Specialist

Join to apply for the Solid Wood Product Specialist role at Stiles Machinery | Enhancement Technologies

4 days ago (Be among the first 25 applicants)

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world‑class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs. We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals.

Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, with regional offices in High Point, North Carolina;
Bristol, Pennsylvania;
Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer a generous benefit package, opportunity for career advancement, and support in your career every step of the way!

Responsible to assist the Product Manager in providing sales and technical assistance within a specific product category, while working with sales personnel to develop profitable equipment businesses.

• Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals and recommendations for new, existing or potential customers.
• Analyze the customer’s operation and requirements to develop solutions to meet their needs.
• Work with the sales force and customers to ensure business plans, sales commitments, and system specifications are carried out to maximize sales potential and customer satisfaction.
• Provide technical support to the service group.
• Provide creative support/input for advertising efforts including press releases, IWF/AWFS, trade magazines, etc. to maximize visibility and showcase expertise.
• Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts and/or service requirements are fulfilled as expected.
• Provide ongoing training for employees and customers on new equipment or modifications, enhancements or improvements.
• Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, peripheral equipment offerings, etc. to stay ahead.
• Work closely with customers to recommend and demonstrate appropriate software solutions that meet their business requirements.

• Bachelor’s Degree in Engineering or equivalent industry experience.
• Three to five years of relative experience in panel processing industry and technical support role.

• Proficiency with MS Office Suite.
• Ability to multitask.
• Adaptability to changing priorities.
• Strong verbal and written communication skills.
• Strong administrative skills.
• Exceptionally strong customer service skills.
• Effective presentation skills.

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