AI Productivity Specialist

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Full Time Professionals Operations Center, Rancho Cucamonga, CA, US

2 days ago Requisition

Salary Range: $73,770.00 To $ Annually

Reporting directly to the CIO, the AI Productivity Specialist will lead the Bank’s enterprise adoption of Microsoft Copilot for the enterprise; this includes Copilot Chat (free), the licensed version of Copilot, and Copilot Studio. This role will design and deliver training in partnership with HR, curate role-based use cases and prompts, and manage the Bank’s internally hosted AI Innovation Hub. The ideal candidate blends strong Microsoft 365 expertise with change management, communications, and compliance awareness to drive secure, measurable productivity gains across all divisions and job roles.

• Independently designs and executes enterprise-wide rollout plans for Copilot Chat, Microsoft 365 Copilot, and Copilot Studio. Defines enablement roadmaps, pilot frameworks, readiness benchmarks, and scaling strategies, applies sound judgement to tailor approaches for diverse business units.
• Exercises discretion in developing role-specific learning paths and instructional materials (e.g., decks, guides, videos) that align with organizational goals. Evaluates training effectiveness and refines content based on feedback and evolving needs.
• Serves as the principal architect and curator of the Bank’s intranet-based Copilot resource center. Determines content priorities, structure, and updates to ensure relevance, accuracy, and strategic alignment with enterprise AI initiatives.
• Partners with stakeholders across divisions to identify, assess, and document high-value Copilot use cases. Applied independent judgement to vet and publish Copilot Agents and prompt libraries that reflect operational controls and workflow optimization.
• Provides expert level coaching on prompt engineering, ethical AI usage, and secure deployment practices. Serves as the primary point of contact for Copilot-related inquiries, offering tailored guidance that reflects nuanced understanding of business priorities.
• Independently plans and executes enterprise communication campaigns (e.g., newsletters, demos, town halls) that promote Copilot adoption. Recognizes champions and fosters a culture of responsible innovation through targeted messaging and engagement strategies.
• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Provide, present, and promote The Citizens Experience to all external and internal customers.
• Other duties as assigned.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in computer science or a related discipline from a four-year college or technical school or 1-2 years of job-related experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Ability to apply simple math…