Field Auto Appraiser

Overview

Join to apply for the Field Auto Appraiser role at Aspire General Insurance.

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

• Fresno
• San Fernando Valley
• San Jose/Nor Ca
• San Diego

Under direction of Material Damage leadership, the Material Damage Field Appraiser performs the essential functions of the position, which includes but is not limited to:

• Ensures equitable settlement of damages and maintains good customer service and shop relations.
• Inspect and evaluate, in the field or virtually, the degree of physical damage to vehicles for first and third party claims; complete detailed summaries of damage and estimates of repair based on knowledge of equipment, parts and present values.
• Present estimates and reach agreed-upon prices with repair facilities, and confirm assessment of damages and costs; negotiate settlements with related parties as necessary.
• Research actual cash value of vehicles and parts by gathering and analyzing current market information to reach a settlement for total losses.
• Take photographs of the vehicle and damage to aid in liability determination and to substantiate findings; submit with completed reports and thorough documentation.
• Perform re-inspections and/or authorize supplemental repairs as necessary to ensure quality service and thorough restoration of damage.
• Maintain communication with clients throughout the repair process; report initial evaluation and summary of damage, explain relevant procedures, respond to customer inquiries; provide complete, courteous and timely customer service.
• Keep abreast of current values of vehicles and parts, changes in the industry and in company policies and procedures. Ensure ongoing adjudication of claims within company standards and industry best practices and regulations.
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation.
• Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow Aspire General Insurance/partner’s policies, procedures and work rules.
• Write appraisals using licensed software.
• Regular and predictable punctuality and attendance.
• Other duties as necessary.

• Five plus years’ experience in Property and Casualty insurance industry.
• College degree preferred.
• Clear understanding of insurance industry practices, standards and terminology.
• Five plus years of auto vehicle estimating, all types of vehicle damage claims and repairs and total losses including complex repairs with minimal management oversight.
• May assist supervisor in onboarding and assimilation of new team members.
• Assist Material Damage leadership in resolving complex claims, including working with difficult body shops, tow yards and storage facilities.
• Must pass a background check with the anticipated goal of acquiring and maintaining a current Independent Adjuster License with the Department of Insurance.
• Disciplined approach to all job-related activities; strong personal organization, sound decision making and analytical skills, and strong interpersonal and customer service skills.

• Develop excellent working relationships with staff, clients and shops.
• Communicate effectively and maintain a professional, team-oriented environment.
• Be a team player and work cohesively with other Company Partners and staff to achieve company goals.
• Represent the company in a professional manner and contribute to the corporate image.
• Provide excellent client service consistently.

• Non-exempt position with potential for alternative work schedules.
• Overtime may be required as deemed by management.
• Office supports a paperless environment in a highly technical setting.
• Travel within assigned territory; travel outside the normal territory may be required.
• Vision abilities to work at close range and with small print; physical requirements include typing, repetitive small motor activity, grasping,…