Senior Loss Specialist

Overview

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service. Our company values are best described with ABLE
: to always do the right thing,
be yourself,
learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Under the direction of the Total Loss Supervisor, the Senior Total Loss Adjuster performs the essential functions of the position, which includes but is not limited to duties as described below:

• Answer questions from customers concerning the claim handling process and insurance coverage.
• Handle all aspects of resolving total loss claims for both carrier retained salvage vehicles and owner retained salvage vehicles in a cost‑effective manner.
• Using various resources, determine accurate total loss vehicle valuations.
• Provide customer service to insured parties, third‑party claimants and lienholders with regard to total loss and salvage.
• Fully understand and explain the total loss process to customers and explain the value of their total loss vehicles.
• Negotiate total loss settlements with customers.
• Comply with state Department of Motor Vehicle laws pertaining to the settlement of total loss vehicles (owner retained and company retained).
• Handle salvage on total loss vehicles including moving vehicles to storage, free locations or salvage vendors as quickly as possible.
• Send appropriate DMV forms and company‑required documents, review them upon return.
• Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow partner policies, procedures and work rules.
• Maintain regular and predictable punctuality and attendance.
• Assist claims department by completing special projects.
• Assist team members on more complicated or complex losses.
• Work on and/or lead special projects as requested by management.
• Complete most work with little to no supervision.
• Other duties as assigned or requested.

• Must have 5+ years of Total Loss experience.
• Ability to learn and understand insurance industry practices, standards and terminology preferred.
• Must be able to pass a background check.
• Related insurance industry experience is a plus.
• Bilingual is a plus.
• Proficient use of Word, Excel, Outlook, Web‑based systems, and type 35+ wpm.
• Must have a disciplined approach to all job‑related activities.
• Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills.

• Be part of a collaborative, forward‑thinking company that values innovation and integrity.
• Play a pivotal role in shaping our footprint as we expand into new markets.
• Competitive compensation and benefits package.

Medical, Dental, Vision, PTO, 401(k), Company Observed Holidays.

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record‑keeping, reporting, and other legal requirements.

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.

Mid‑Senior level

Full‑time

Other

Riverside, CA

$67,000.00 – $