Director of Property Management, Strategy and Administration

# Director of Property Management, Strategy and Administration Corporate Rancho Cucamonga
- Rancho Cucamonga, CA 91730;
Corporate National Expansion
- Rancho Cucamonga, CA 91730## Overview Salary Range$ - $ Salary Position Type Full Time Education Level4 Year Degree## Description# Position Summary The Director of Property Management Strategy and Administration serves as a senior administrative partner to the head of Property Management, extending leadership capacity through delegated decision-making, interdepartmental coordination, and ownership of selected initiatives and administrative functions. The Director advances departmental priorities, represents Property Management leadership in designated matters, and advances efforts relating to portfolio-wide administrative operations, strategic initiatives, and organizational effectiveness.

The Director strengthens systems, develops employees, improves cross-functional coordination, and supports the delivery of compliant, efficient, and resident-focused property management services. The Director translates approved priorities into consistent operating practices and measurable results while supporting compliant, efficient, and resident-focused services.# Reporting Relationship and Delegated Authority Reports to the head of Property Management. Assigned responsibilities and delegated authority evolve with departmental needs and leadership guidance.

The Director independently resolves matters within that authority, using professional judgment to determine when consultation or escalation is appropriate. Material financial, contractual, legal, personnel, or reputational issues and matters outside delegated authority are elevated promptly with relevant context and a recommended course of action. Company approval requirements remain applicable.# Essential Responsibilities## Executive Partnership and Representation
* Act on behalf of the head of Property Management in designated meetings, initiatives, and operational or administrative matters; make decisions and secure follow-through within delegated authority.
* Anticipate issues requiring leadership attention, evaluate options and tradeoffs, and prepare concise recommendations and decision materials.
* Represent approved departmental positions with clients, ownership representatives, agency partners, and other stakeholders as assigned; make commitments only within authorized limits.
* Keep the head of Property Management informed of significant developments, decisions, and emerging concerns while carrying assigned matters through resolution.
* Serve as a senior liaison between Property Management and Finance, Human Resources, Compliance, Legal, Maintenance, Information Technology, and other departments.
* Convene responsible leaders to resolve competing priorities, clarify responsibilities, secure commitments, and remove barriers to departmental objectives.
* Resolve issues within delegated authority and escalate unresolved cross-departmental tradeoffs with recommended decisions and an assessment of operational impact.
* Coordinate with the Property Management Chief of Staff on project plans, tracking, and follow-up. Assume ownership of assigned outcomes and substantive issue resolution while aligning project support responsibilities to avoid duplication.
** Strategy and Organizational Planning
*** Lead the development, implementation, and monitoring of property management strategic plans, annual priorities, and performance objectives.
* Translate organizational goals into actionable work plans, timelines, accountability measures, and key performance indicators.
* Evaluate operating trends, portfolio performance, and organizational needs; recommend strategies that improve service delivery, compliance, efficiency, and financial performance.
* Coordinate special initiatives, transitions, organizational changes, and portfolio-wide projects from planning through implementation.## Administration and Operational Excellence
* Oversee administrative functions, operating procedures, reporting systems, records management, and internal controls supporting property operations.
* Develop, standardize, and maintain policies, procedures, tools, templates, and communication protocols across the portfolio.
* Identify operational gaps and lead process improvements that increase consistency, accountability, responsiveness, and productivity.
* Ensure timely and accurate preparation of management reports, action plans, executive updates, and other operational…