Special Events Shift Manager

Under the direction of the Special Events Ops Manager, the Special Events Shift Manager is responsible for supervising all promotions and events for Agua Caliente Casinos. The Special Events Shift Manager effectively manage, track and report on all aspects of promotions and events, while providing additional support to the overall management team.

Essential Duties and Responsibilities (other duties may be assigned)
Assist the Special Events Ops Manager in creating and maintaining special events calendar to ensure continued revenue objectives are met and promotions/events are prepared for in a timely manner

Plan, budget and oversee assigned projects

Delegate and supervise tasks to Special Events Coordinators with the approval of the Special Events Manager. This includes but is not limited to the creation, preparation, and execution of all casino promotions and events with a high degree of quality support, to ensure the smooth running of daily promotional operations

Assist with the development of all event/promotion related materials, including but not limited to proformas, postformas, write-ups, event and promotional checklists, along with property communications and post event analysis

Works closely with the ACGC to procure approved Gaming Submissions, Revisions to approved Gaming Submissions, Cancellations, etc. Ensure all events are conducted as stated in the official approved marketing gaming submissions

May assist in performing the daily events and promotions operational functions along with preparing daily paper work, filing documents, product pick-up and delivery, and performing various other departmental duties

Work closely with support departments that are involved with the execution of the events. (EVS, Engineering, IT, Food & Beverage, Slot Department, Table Games Department, etc.). Assist and support property-wide special projects, promotions/events and/or initiative

Works with the Purchasing Department on various tasks including but not limited to:

Securing the most ideal decor and products for every promotion or event

Managing inventory levels on all promotional items for promotions/events and stock

Tracking lead-times and deliveries of goods and services

Ensuring the execution of agreed-upon contracts with all outside vendors

Assist with proofing of all advertising materials related to promotions and events

Responsible for maintaining effective use of resources, scheduling, staff levels, expense tracking, purchases, etc Represents the Special Events/Marketing team in promotion and events activities off-site Maintains cost and resources for promotions and events

Maintain timely procedures for the tracking and execution of all pertinent invoices and bills with regard to special events and off property events

Timely responds and resolves guest inquiries and disputes/issues ensuring guest satisfaction

Comply with all applicable Tribal regulations, internal controls and policies and procedures

Documents and reports all exceptions/variations/deviations immediately to Special Events Management and/or ACGCSupervisory Responsibilities Special Events Coordinators Responsible for supervising promotions and/or events in the absence of the manager or Director Carries out all supervisory responsibilities in accordance with the organizations policies and applicable laws.

Responsibilities also include interviewing, hiring, training, planning, assigning work and performance reviews for Special Events Coordinators High school diploma or GED3 or more years of marketing, events and/or casino promotion experience preferred, or the educational and working experience equivalent

Must have experience with creating, planning and executing events and promotions in the casino industry or a related industry

Must…