Supervisor-Patient Financial Services-Patient Financial Services

# Supervisor-Patient Financial Services-Patient Financial Services Category Management  and Supervision Schedule Full  Time Job NumberR
0273983

Shift Day Location Rancho  Mirage,CA92270

Hours8 Hour Shift Department Patient Financial Services Salary Range $25.17-$38.23 / hour  For 10 hour and 12 hour shifts this is the average hourly rate which includes overtime when a non-exempt employee works over 8 hours.
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* Job Description:

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* Education:

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* Required:

High school diplima, GED or higher level degree if hired after February 1, 2025  Preferred:
Bachelor’s degree
** Licensure/Certification:
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* Required:

N/A
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* Experience:

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* Required:

Two (2) years of supervisory experience or five (5) years of healthcare experience;
Bachelor's degree in lieu of experience  Preferred:
Healthcare financial servives, billing or collections experience
** Job Objective:
** Works independently and under the direction of Revenue Cycle/PFS Leadership. Supervisor ensures daily coordination of work flow while maintaining a positive work environment, acting as a resource to staff, supporting appropriate financial practices and monitoring staff and operations to allow for optimal performance in team job responsibilities. Ensures that staff are provided with training, support and oversight that will enable EMC to maintain financial services activities and an Accounts Receivable cycle that occurs on a timely basis and in compliance with all regulatory and Payor /CMS requirements.

Oversee and directs activities related to the business office and processing of patient accounts, to include follow up with key stakeholders, patients and staff. Supervisor will meets with PFS Manager/Revenue Cycle Leadership on a regular basis to discuss issues and to identify those areas that are not meeting standards. Ultimately supervisor will manage and coordinate the medical reimbursement activities (financial collection activities within the Revenue Cycle for EMC
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* Essential Responsibilities:

*** Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
* Coordinate and manages daily team activities to ensure scheduling and appropriate staff coverage of all functions OR escalation of additional needs to Manager/Revenue Cycle Leadership. Including providing desk coverage or operational support for absences impacting operations.
* Ensure that procedures are followed to promote accurate and timely account resolution of all applicable reimbursement/revenue cycle functions under accountability of PFS team.
* Reporting:
Maintain department operations reporting to support functions of team for Revenue Cycle, Finance or clinical team/revenue. In addition, Maintain daily/weekly/monthly productivity logs for each member designated team(s) and appropriate reporting for Revenue Cycle leadership for designated team(s).
* Provide staff training and coordinate on-going training. Audit staff activities, provide feedback mechanisms by providing them with data on their successes and identifying any areas of needed improvement
* Direct the resolution of account variances, account exceptions, reporting exceptions or issues identified during daily staff work flow.
* Review and approve adjustments, work flow variances with high dollar impacts or other account review as designated in department operating processes.
* Identify and track trends & issues, recommend and implement procedural changes when appropriate.
* Demonstrate a comfort level and ability for coverage of team core functions, to ensure accountability and continuity to team operations during absences and transitions.
* Development of PFS policies and procedures and training materials.
* Perform and assist in annual review and employee competency process. Completing timely evaluations and appropriate assessment of work functions.
* Participate in the interview and hiring process to ensure adequate PFS staffing.
* Perform special projects and attend meetings as requested by Manager
* Attends staff meeting, in-house training and attend classes pertaining to Federal and State billing regulations as well as compliance issues and Guidelines, when requested.
* Lead /Participate in training for all PFS staff, as directed by Revenue Cycle leadership.
* Perform other job-related tasks as assigned by Manager.
* Written and verbal communication skills
* Knowledge of financial and reimbursement rules related to billing and collections of managed care payors, Medi Cal, Medicare or other related payor knowledge preferred
* Knowledge of hospital, clinic, DME or other related healthcare financial/billing and databases systems preferred
* Strong Microsoft Windows knowledge, keyboarding skills required

Experience with Internet applications, MS Work, Excel and databases applications helpful
* Knowledgeable of Revenue Cycle or areas within financial services to support the entire Revenue Cycle, experience in Medical Records, billing, patient…