Scheduling Coordinator-GYN Oncology Surgery

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Coordinates patients scheduling for department; verifies insurance and authorizations for patient appointments.
• Identifies patients by using proper method of retrieving patient history/information.
• Reviews assigned clinic referral work queues to ensure all referrals and appointments are linked correctly for scheduled appointments; may be responsible for scheduling supportive care appointments.
• Reviews schedule in advance for signed and active orders, authorizations, follow-up appointments and incomplete items; updates account with accurate information obtained from health plan.
• Manages automated scheduling technologies to communicate, confirm, and update scheduled patient visits and/or referrals.
• Completes confirmation calls as needed in collaboration with clinic support staff.
• Identifies expiring orders and notifies appropriate clinic staff for renewal.
• Assists in monitoring clinic readiness in The Joint Commission, California and Federal standards, if applicable.
• Collaborates with Patient Financial Services to ensure authorizations and referrals are current and appropriate, if applicable.
• Utilizes various reports to identify patients without appointments, recalls, no shows, etc., if applicable.
• Registers patients and maintains compliance according to departmental benchmark guidelines; verifies, accurately enters and updates patient information while registering as per departmental guidelines, if applicable.
• Identifies and collects co-pays/deductibles based on insurance eligibility information and/or EMC uninsured cash discount quotes for emergency and outpatient services; provides patient with receipt of payment, if applicable.
• Written and verbal communication skills
• Ability to organize information or data to facilitate easy retrieval and use
• Ability to successfully complete training orientation program(s) and competencies
• Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to handle difficult and stressful situations in a calm and professional manner
• Critical thinking skills
• Ability to effectively communicate in a positive and professional manner
• Knowledge of Epic scheduling, registration and communication tools
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.