Medical Assistant​/Surgery Scheduler-Pulmonary Clinic; Rancho Mirage

Position: Medical Assistant/Surgery Scheduler-Pulmonary Clinic (Rancho Mirage)
# Medical Assistant/Surgery Scheduler-Pulmonary Clinic (Rancho Mirage)## Enjoy a Sign-on Bonus  Category Patient Care Support Schedule Full  Time Job NumberR
0274738

Shift Day Location Rancho  Mirage,CA92270

Hours8 Hour Shift Department Pulmonary Clinic (Rancho Mirage)
Salary Range $21.75-$33.04 / hour  For 10 hour and 12 hour shifts this is the average hourly rate which includes overtime when a non-exempt employee works over 8 hours.
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* Job Description:

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* Education:

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* Required:

High school diploma, GED or higher level degree and Medical Assistant course completion if hired after March 1, 2025
** Licensure/Certification:
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* Required:

American Heart Association BLS  Preferred:
Medical Assistant Certification
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* Experience:

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* Required:

Two (2) years of experience in a medical practice/clinic or scheduling in healthcare
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* Essential Responsibilities:

*** Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
* Assists patients to exam/procedure rooms; obtains medical and social history, vital signs, height and weight, allergy information, medication reconciliation information and records data in electronic health record (EHR); records information accurately and timely in EHR.
* Assists providers by ensuring that appropriate preparation, examination and diagnostic testing occur without error and without delay.
* Processes patient referrals to other provider offices.
* Prepares patient electronic medical record (EMR) charts timely and accurately.
* Gathers reports, labs, studies or other data pertinent to upcoming patient appointments.
* Places order for films, labs and other studies as appropriate, timely and accurately.
* Collaborates with patient scheduling and schedules patients as needed.
* Answers all patient questions and requests timely and appropriately.
* Faxes and copies necessary information to insurance companies, other provider offices and facilities as necessary.
* Responds to patient pharmacy requests in collaboration with providers.
* Answers phones, retrieves voicemail messages and returns calls timely and appropriately.
* Maximizes use of free time between patients by cleaning and stocking rooms, copying documents and filing; assists with medical and office supplies inventory and/or ordering.
* Obtains provider or patient signatures on appropriate documents.
* Accepts responsibilities only within scope of practice.
* Maintains and practices professional boundaries with all patient interactions.
* Schedules surgery/procedures with assigned physician at appropriate facility or department; initial scheduling and rearranging surgical patients based on surgeon preference and/or facility needs; lifts surgeon blocks to improve utilization of time.
* Verifies insurance and authorizations for surgeries.
* Audits patient charts for completeness/accuracy prior to scheduling with appropriate facility or department.
* Schedules accurately to prevent operative/procedural delays and case cancellations.
* Captures physician requests for scheduling STAT cases and attempts to complete within
* Acts as liaison to patient during the scheduling process providing and communicating information on surgical/procedural date/time, itinerary, maps/directions and important information necessary for a positive experience.
* Arranges pre- and post-operative appointments for assigned patients.
* Processes patient communication; written, verbal, patient consults, data input, problem delegation/resolution and process improvement.
* Organizes work time in order complete tasks in assigned timeframe; identifies and escalates issues as appropriate, to leader in a timely manner.
* Schedules interviews for appropriate departments prior to intervention/surgery, if applicable.
* Acts as revenue custodian by accurately completing and processing case updates, procedures and supply charges for assigned department(s), if applicable.
* Performs other duties as assigned.
* Ability to successfully complete training orientation program(s) and competencies
* Basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information
* Ability to adapt quickly to changing priorities and unexpected situations
* Critical thinking skills
* Self-starter; driven to take action without needing prompting
* Ability to communicate and interpret using medical terminology
* Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
* Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
* Written and verbal communication skills
* Ability to organize information or data to facilitate easy retrieval and use
* Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
* Ability to handle difficult and stressful situations in a calm and professional manner
* Ability to effectively communicate…