Housekeeping | Public Attendant

The Public Area Attendant is an integral part of the housekeeping team, responsible for the cleanliness of the resort’s shared spaces and heart of house. The Public Area Attendant will promote a positive image of Sensei, all while providing attentive and anticipatory guest service.

• Cleaning and servicing of Resort and Retreat common areas, according to Sensei’s established standards of procedures; common areas include, but are not limited to, restrooms, experience specialist desk, lobby, heart of house spaces, offices.
• Cleaning and straightening of guest corridors and common areas.
• Dusting and vacuuming of corridors; emptying trash, and cleaning of waste receptacles.
• Reporting all lost and found items to security or supervisors, with proper logging of when and where the item was found.
• May include cleaning of kitchen area, refrigerators, coffee maker, cups, glassware, silverware, etc.
• Referencing and maintaining digital shift logs of all spaces serviced;
  Reporting any unusual circumstances to supervisors.
• Polishing and cleaning of furniture and fixtures, including elevators and staircases.
• Cleaning of rugs, carpets, walls, and upholstered furniture.
• Reporting any faulty equipment, supply needs, maintenance needs, safety hazards and other concerns immediately to your supervisor.
• Being courteous and helpful to resort guests, including reporting any guest requests or preferences to supervisor.
• Completing assigned tasks as outlined by supervisors, and in a timely manner.
• Organizing and cleaning of workstation and cart; replenishing supplies and equipment as needed before, during, and at the end of the shift.
• Ensuring the confidentiality and security of all guests.
• Perform all job duties in a safe manner and abide by all safety policies and procedures.
• Adhere to all company and departmental guidelines.
• Perform other tasks as requested by supervisor.
• Demonstrate warmth and sincerity in all interactions.
• Maintain a professional and welcoming demeanor in both verbal and nonverbal communication.
• Take ownership of all guest requests and be proactive in ensuring resolution as needed.
• Maintain impeccable grooming and personal hygiene at all times and wear uniform as directed.
• Uphold Sensei values in daily practices.
• Successfully complete all training and certifications needed for the position.
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represent departmental objectives and interests to internal and external customers.
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
• Teamwork – Develop and promote teamwork and cooperation among co-workers.
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.
• Other duties as assigned.

• Previous hotel experience preferred.
• Must be 18 years or older.
• Must be able to multi-task in a calm manner and on a timely basis, with attention to detail and follow-through.
• Must have attention to detail.
• Must be able to lift up to 50 pounds.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of Income for child support obligations, or credit history or report.