Assistant Front Office Manager

Assistant Front Office Manager at Omni Hotels & Resorts

Rancho Las Palmas Resort & Spa is a 444‑room, Spanish‑Colonial‑inspired hotel located in Palm Springs. Each room features a private patio or balcony that offers desert views and a comfortable, desert‑palette design built to accommodate the modern traveler.

Omni Rancho Las Palmas associates work in a dynamic, training‑rich environment that rewards a culture of respect, gratitude and empowerment. Friendly, motivated people who are passionate about serving others will find the Omni brand a perfect match.

• Lead all associate training to ensure Omni Standards are met.
• Communicate regularly with all department managers.
• Resolve all guest complaints to maintain a satisfactory guest impression.
• Maintain familiarity with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories to ensure adequate parts.
• Produce rate discrepancy reports and implement necessary changes.
• Block/assign applicable arrivals for the following day (V.I.P., ESP, special requests).
• Prepare group information sheets.
• Complete checkout with balance report.
• Perform daily credit checks.
• Adhere to all systems and controls of the Front Office and related responsibilities.
• Assure knowledge and training of the Marketing Programs, company and hotel.
• Work closely with the Loyalty Ambassador to ensure select guests are tracked and serviced.

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willing to work nights, weekends and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented; ability to multi‑task, detail oriented and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

• Ability to stand for the entire scheduled shift.

$70,000/salary. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica

• Mid‑Senior level

• Full‑time

• Other

• Hospitality

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