Senior Leisure Sales Manager

The Senior Leisure Sales Manager is entrusted with cultivating and sustaining robust relationships with key stakeholders, including travel advisors, agency owners, consortia program managers, and influencers. This role plays a pivotal part in shaping the strategic vision and ensuring the successful execution of leisure room sales for a portfolio encompassing 582 guest rooms, suites, casitas, villas, and bungalows. The manager will focus on a diverse range of primary market segments, including Retail, Consortia, Wholesale/FIT, and emerging discount channels such as online travel agencies, private auction platforms, and other evolving digital sales outlets.

This position requires an on‑property presence, where the Senior Leisure Sales Manager will engage directly with clients and VIPs, conducting property tours and overseeing every aspect of the guest experience. Additionally, the role involves extensive travel and entertainment responsibilities, reflecting the dynamic and hands‑on nature of the position.

• Develop and maintain positive relationships with travel advisors, agency owners, consortia program managers and influencers.
• Identify opportunities to grow business and expand market share or RevPAR Index growth.
• Be available to travel 1–2 times per month, or as required by business demands both domestically and internationally.
• Give presentations to large groups in person and virtually.
• Attend industry networking events to cultivate relationships and gather market insights, providing detailed reports and strategic recommendations to senior leadership.
• Represent the property at high‑profile industry conferences, trade shows, and luxury events.
• Draft newsletters, e‑blasts and organize direct mail and other marketing pieces.
• Conduct property tours and exhibit property knowledge.
• Respond promptly to all client inquiries with personalized communications, including customized proposals and itineraries, while ensuring consistent follow‑up to nurture relationships and move opportunities through the sales pipeline.
• Leverage in‑house reporting tools to monitor and analyze travel agent and wholesale booking performance, identifying trends and opportunities for strategic improvement.
• Conduct outbound sales calls and maintain detailed tracking of all sales activities to support pipeline development and revenue generation.
• Ensure alignment between sales efforts and operational capabilities to exceed client expectations and deliver exceptional experiences.
• Maintain current knowledge of competitive set and product knowledge of surrounding areas and activities across North America.

• Forward all potential resort sales leads to relevant departments such as Group and Catering leads.
• Maintain logs for arrivals and sites.
• Maintain leisure database.
• Attend meetings as a representative of the Leisure Sales department.
• Develop short and long‑term goals related to interpersonal development and departmental improvement.
• Train, coach, and develop leisure coordinators and managers.
• Provide timely guest feedback to revenue leaders and operations.
• Handle guest complaints and ensure corrective action is taken.
• Collaborate cross‑functionally with departments such as Accounting, Front Desk, Concierge, and Housekeeping to resolve billing and commission matters and ensure seamless, personalized service for clients and guests.
• Answer incoming calls within three rings, delivering a polished, service‑oriented experience that aligns with resort quality standards; maximize conversion by securing bookings and driving ancillary revenue through strategic upselling.
• Ensure proper booking information is recorded for each reservation in accordance with resort standards.
• Conduct pre‑arrival calls and assist guests with any pre‑arrival requests and anticipate needs for ancillary bookings.
• Greet guests upon arrival when appropriate.
• Keep current with all communication and departmental changes.
• Support various departmental operations as needed, including room preparations, deliveries, luggage assistance, lobby support, associate events, and off‑property functions to ensure seamless guest and team experiences.
• Maintai…