Ford Mobile Service Coordinator

Description

The Ford Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment.

This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in service coordination, dispatching, or customer service
• Automotive industry or dealership experience preferred

• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Customer-focused mindset with strong interpersonal skills
• Ability to problem-solve and adapt in a fast-paced environment
• High attention to detail and accuracy

• Comfortable using scheduling and dispatch software
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with DMS/CRM systems (e.g., CDK, Xtime, Reynolds & Reynolds) a plus
• Familiarity with Ford systems or mobile service platforms is a plus

• Valid driver’s license and clean driving record
• Ability to work on-site during standard dealership hours
• Willingness to collaborate with technicians, advisors, and parts team
• Positive attitude and team-first mentality