International Move Manager

Liverpool | Full-time, Permanent | Hybrid working available John Mason International is one of the UKs leading international moving companies, helping thousands of individuals and families relocate around the world every year. Established in 1884, we have more than 140 years of experience in international moving and work with a trusted global network of overseas partners. We are proud recipients of the Kings Award for Enterprise International Trade and operate to some of the highest standards within the international removals industry.

Following our move into our new purpose-built headquarters in Kirkby, Liverpool , we are looking for an experienced Move Manager to join our team.

The Role As a Move Manager, you will take ownership of customers international moves from booking through to final delivery. Moving overseas is a major life event. Our customers need someone who is organised, knowledgeable and proactive, but equally someone who understands that behind every shipment is a family or individual trusting us with virtually everything they own. You will be the customers main point of contact throughout their relocation, coordinating with our Operations, Shipping, Sales and Finance teams as well as shipping lines, freight forwarders, hauliers, surveyors and overseas agents.

We are looking for somebody who takes ownership, solves problems and keeps customers informed rather than waiting for them to chase us.

Key Responsibilities Manage international household goods moves from booking through to final delivery. Act as the main point of contact for customers throughout their relocation. Provide clear guidance on packing, shipping, customs documentation, transit times and destination requirements. Coordinate packing dates, collections, shipping and overseas delivery arrangements. Liaise with shipping lines, freight forwarders, hauliers and our worldwide network of overseas moving partners.

Proactively update customers throughout their move, particularly where schedules or circumstances change. Obtain and review overseas agent and supplier quotations. Maintain complete and accurate move records, documentation, costs and correspondence within our move management system. Monitor move profitability and help maximise revenue and control costs without compromising customer service. Review supplier invoices and raise customer and/or agent invoices where required.

Ensure insurance is offered and relevant documentation is completed in accordance with company procedures. Resolve customer queries and problems quickly and professionally. Identify and escalate potentially serious service, operational or financial issues. Build and maintain strong relationships with overseas agents and suppliers. Ensure moves are managed in accordance with company procedures and relevant BAR, FIDI/FAIM and industry standards . Work closely with colleagues across Sales, Operations, Shipping and Finance to deliver an excellent end-to-end customer experience.

What We're Looking For We would particularly like to hear from candidates who already have experience within international removals, shipping, freight forwarding, import/export or a similar logistics environment . You will ideally have:
Previous experience within international removals, shipping or freight forwarding. A good understanding of the international shipping process. Excellent written and verbal communication skills. A genuinely customer-focused approach. Strong organisational skills and attention to detail. The confidence to take ownership of problems and see them through to resolution. The ability to manage multiple shipments and priorities at the same time. The ability to work independently while also being a strong team player.

Above all, we are looking for somebody who cares about getting things right and understands the importance of keeping customers informed throughout their move.

What We Offer Competitive salary, dependent on experience. 23 days' annual leave plus bank holidays. Your birthday off. Company profit share scheme. Hybrid working once established within the role. Company pension. Sick pay. Free on-site parking. Modern, purpose-built headquarters in Kirkby. Training and professional development opportunities. A supportive team where initiative and good ideas are encouraged. The opportunity to join a long-established international business at an exciting stage of its growth.

Interested? If you already work within international removals, shipping, freight forwarding or international logistics and want a role where you can genuinely take ownership of your customers and their moves, we would love to hear from you. Job type:
Full-time, Permanent