Teller Supervisor

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Randolph F/T Retail Employee Randolph, MA, US

4 days ago Requisition

Salary Range: $24.00 To $27.50 Hourly

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

• Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.
• Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the market place.
• Promote collaboration and communication with all other departments to achieve customer and employee satisfaction.
• Project a positive tone of appreciation for the contributions of other departments’ team members.
• Act as a resource to identify and respond to customer servicing issues so that a resolution can occur and customer’s relationship is retained. If necessary, escape in a timely fashion to the proper person to assist the customer.

• Effectively manage office in absence of Branch Manager and Assistant Branch Manager
• Monitor teller differences and assists Branch Manager in instituting corrective action.
• Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports.
• Schedule staff effectively while working in conjunction with the Branch Manager.
• Ensure standards are met for the overall service level of the branch, including customer interactions, both in person and via telephone, as well as interdepartmental relations.
• Support Management in efforts to reduce branch expenses including staff overtime hours.
• May be responsible for completing performance evaluations for all assigned teller personnel under the direction of the Branch Manager.
• Support the Branch Manager’s efforts to achieve SRB goals individually and as a team.
• May participate in the interviewing process.
• Coach the teller line on Sincere standards, Pride standards and Partner referrals.
• Work with the Branch Manager and Assistant Branch Manager to maintain open lines of communication with the branch team and ensure timely communication of pertinent information.
• Be innovative and offer new ideas on current processes/routines.
• Provide ongoing input and recommendations in support of employee performance management.
• Assist with annual performance evaluations.
• Foster a positive work environment by valuing individuals and their contributions.
• Act as a role model for the teller line and provide mentorship to help them achieve their career goals.
• Make recommendations to reward and recognize performance of teller line team members using established programs and sources.
• Participate in and encourage team involvement in community involvement efforts.
• Maintain a comprehensive understanding of the Bank’s mission statement and core values across your team.
• Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank.
• Support and encourage the necessary training to advance individual development.
• Maintain a professional image and ensure standards are met for professional presentation by the teller staff.
• May assist ABM/BM w/Manager toolboxes

• Ensure compliance with the Federal and State laws as well as the Bank’s policies and…