Automotive Service Manager

We are seeking a driven and experienced Automotive Service Manager to lead our high-performing service department. In this role, you’ll be responsible for managing day-to-day service operations, mentoring the service team, ensuring customer satisfaction, and maintaining efficient workflows. The ideal candidate will be a strong leader with a customer-first mindset and a solid background in dealership service operations.

• Oversee all service department operations, including scheduling, customer service, technician performance, and workflow efficiency
• Supervise and ensure the success of all warranty processes, maintaining compliance with manufacturer standards and maximizing warranty revenue.
• Hire, train, and manage service advisors and technicians
• Ensure a high level of customer satisfaction and resolve any escalated issues
• Monitor department profitability and manage budgets, labor hours, and parts inventory
• Collaborate with parts, sales departments, office, and body shop for optimal dealership performance
• Enforce safety protocols and compliance with manufacturer and company policies
• Maintain accurate service records, reports, and customer communication
• Implement and monitor KPIs to ensure department goals are met or exceeded
• Promote a culture of accountability, professionalism, and continuous improvement
• Mentor and develop service department staff to promote continuous learning, growth, and overall team performance.

• High school diploma or equivalent required; post-secondary education preferred
• Previous experience as a Service Manager or in a senior service role required
• Previous Ford and/or Stellantis experience required
• Proven track record of success in an automotive dealership environment
• Excellent leadership, communication, and organizational skills
• Proficient in DMS systems and dealership software (Autosoft, CDK, Reynolds & Reynolds, Auto Mate, Xtime, Guest
  
  XP)
• Strong understanding of automotive repairs, service processes, and warranty procedures
• Valid U.S. driver's license with a clean driving record

• Health, Medical and Dental available
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Top Tech+ Member
• Positive and professional dealership culture

Shields Ford is an Equal Opportunity Employer. We are committed to creating an inclusive and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.