Consumer Services Representative - Bell-Giro

Pay: $17.07 - $24.09 / hour

Employment type:

Full-Time

• Req#: R0010332

The Consumer Service Rep provides prompt and courteous support to our consumers by answering requests concerning products, shipments, and deliveries. The Consumer Service Rep addresses all consumer inquiries and complaints with the highest degree of professionalism and product knowledge. This position is in an extremely consumer-focused area and requires a positive individual who can give our consumers confidence in our products, people, and processes.

• Answers consumer inquiries by clarifying desired information, researching, and providing information. Communicates with consumers through a variety of means—by telephone, by e-mail, fax, regular mail, social media, and possibly Live Chat.
• Resolves issues by clarifying problems, exploring answers and alternative solutions, and implementing the best solution. In handling consumers’ complaints, they must attempt to resolve the problem according to guidelines established by the company.
• Data entry of consumer call information into the database and generate mailing labels as needed.
• Order entry of consumer replacement orders and accident replacement orders, and monitoring of same to ensure timely shipments.
• Processes parts orders generated from phone calls and occasionally emails.
• Assists with RA requests or mis-shipment requests received from consumers when needed. Processing time is expected to be within 24-48 hours of receipt of request. Requests come in via phone and email.
• Performs daily office functions in the Consumer Service office, including phone calls, filing, copying, correspondence, and email.
• Processes any paperwork and maintains records associated with the above tasks, including reference and technical materials.
• Assists Consumer Service Supervisor with special projects or as needed.
• Performs other consumer service-related jobs as directed.
• Continually maintains a thorough knowledge of all company products, catalog contents, field sales personnel, and any promotional items.
• Handles damage claims as needed.
• Transfers calls to appropriate personnel when applicable.
• Performs job within set metric-based time parameters.

• High school degree or equivalent required.
• Minimum one to five (1-5) years of consumer service, help desk, or call center experience desired.
• Computer literate, proficient in the use of Microsoft Office products (Excel, Word), and the ability to properly construct business-related emails. A computer aptitude test will be administered as part of the interview process.
• SAP experience desirable.
• Basic knowledge of sporting goods and the associated equipment used with each individual sport is desirable.

• Excellent consumer-relations skills.
• Excellent attendance.
• Excellent verbal, written, and interpersonal communication skills. Strong telephone and communication skills are essential.
• Excellent intuitive, analytical, and problem-solving skills are required. A problem-solving test will be administered during the interview.
• Data entry with minimum error.
• Excellent follow-through.
• Able to multi-task. Strong task prioritization and organizational skills are required for the job.
• Strong teamwork skills with the ability to establish and maintain positive and effective working relationships.
• Careful attention to detail and accuracy.

$17.07 - $24.09

We offer a highly competitive salary, comprehensive benefits including medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts, and the ability to add value to an exciting mission!

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled

Vista Outdoor Inc. is an American designer, manufacturer, and marketer of outdoor sports and recreation products.