Hubspot Analyst

You may not know our name, but you know our products. What we make is part the places where we live, work and play - all day, everyday.

Zekelman is a family of companies - 100% domestic manufacturers - with a legacy dating back to 1877. We're proud to be the largest independent steel pipe and tube manufacturer in North America and the leading innovator in multi-family housing development.

We believe in what we build and what we build, builds the world around us. Hospitals, hotels, schools, bridges, airports and more.

Come build a career you believe in.

About The Role:

We are seeking a detail-oriented and analytical Hub Spot Business Analyst to support and optimize our Hub Spot CRM environment. This role will serve as a key liaison between business users and technology, helping drive adoption, improve processes, and ensure our Hub Spot platform effectively supports business objectives.

The ideal candidate has hands-on experience administering and supporting Hub Spot Sales Hub and Marketing Hub
, enjoys solving complex problems, and can translate business requirements into scalable CRM solutions. This is an excellent opportunity for a professional who thrives in a collaborative environment and is passionate about leveraging technology to improve user experience, data quality, and operational efficiency.

As the Hub Spot Business Analyst, you will:

• Provide day-to-day support for Hub Spot users, responding to system-related questions and issues.
• Troubleshoot and resolve issues related to users, permissions, workflows, pipelines, reports, dashboards, and data integrity.
• Administer and configure Hub Spot, including properties, workflows, forms, lists, reports, dashboards, and user access controls.
• Gather, document, and analyze business requirements, translating them into practical system solutions and process improvements.
• Evaluate existing business processes and recommend opportunities for automation, optimization, and increased efficiency.
• Manage and prioritize support requests and enhancement initiatives in partnership with the CRM Manager.
• Test system changes, coordinate user acceptance testing (UAT), and document outcomes.
• Develop and maintain user guides, process documentation, training materials, and best practice resources.
• Deliver user training and ongoing support to encourage effective adoption of Hub Spot tools and functionality.
• Support data management activities, including imports, exports, data cleansing, deduplication, and ongoing maintenance.
• Monitor system utilization and assist with CRM governance, standards, compliance, and data quality initiatives.
• Collaborate with internal stakeholders and elevate complex issues to the CRM Manager, Hub Spot Support, or other technical resources as needed.

• Minimum of 2 years of hands-on experience with Hub Spot Sales Hub and/or Marketing Hub in an administrative, business analyst, CRM support, or related role.
• Experience administering and configuring CRM platforms, preferably Hub Spot.
• Strong background in end-user support and troubleshooting business applications.
• Experience gathering, documenting, and analyzing business and system requirements.
• Working knowledge of CRM processes, workflow automation, reporting, and data management best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to effectively communicate technical concepts to non-technical audiences.
• Self-motivated with the ability to work independently in a remote environment while managing multiple priorities.

• Experience with additional Hub Spot solutions such as Service Hub, CMS Hub, and/or Operations Hub
  .
• Hub Spot certifications in…