Associate Team Leader

Our Company

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also value a high‑performing, connected culture where everyone feels like they belong. We are committed to continuous improvement and a long‑term strategy called Block Next, focusing on innovation, client experience, and sustainable growth.

We are curious, creative, and always on the move. If you embrace challenges as opportunities and want to make a meaningful difference, our door is open.

Joining us as an Associate Team Leader
, you’ll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the office. You’ll start on a flexible part‑time schedule in late fall, ramping up for the busy season, and transition to a full‑time schedule from January through April.

• Support the Multi‑Unit Team Leader as onsite point of contact for associates and clients, ensuring quality and consistent execution.
• Hold all tax office associates accountable to the client service experience, escalating to the Multi‑Unit Team Leader and District General Manager as needed.
• Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly, resolving conflicts.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Lead daily activities to ensure all associates are scheduled and work is completed according to deadlines and quality standards.
• Lead daily huddles and communicate essential information to office associates.

• Experience supervising or managing people.
• History of delivering outstanding customer experiences.

• Prior experience working in customer service or similar role.
• Strong organizational skills and ability to plan and manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficient with the ability to use MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs.
• High school diploma / equivalent or higher.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• to checkout all available benefits.

We remain committed to building a Connected Culture where trust, care, and connections shape our work environment. You will be immersed in an exceptional work environment recognized worldwide on Best Companies lists. You will also surround yourself with colleagues dedicated to growth and mutual support.

Not applicable

Full‑time

Information Technology

Retail

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H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.