Receptionist​/Customer Service Representative

Job Title: Receptionist / Customer Service Representative
Location: Rapid City, SD
Company: Climate Control Systems & Service, LLC
Employment Type: Full-Time

Climate Control Systems & Service and Streamline Plumbing are trusted HVAC and plumbing service providers serving Rapid City and the surrounding areas. We pride ourselves on quality workmanship, dependable service, and strong customer relationships. Our team keeps everything running smoothly, and we’re looking for a friendly, organized, and reliable professional to serve as the welcoming voice and face of our company.

The Receptionist / Customer Service Representative plays a key role in delivering an exceptional customer experience. This position manages front‑desk operations, handles incoming calls, assists with scheduling service appointments, and provides administrative support to our service and office teams.

• Greet customers and visitors in a professional and friendly manner
• Answer and route incoming phone calls promptly and courteously
• Assist with scheduling service calls and coordinate with supervisors and technicians
• Assist customers with questions, service requests, and basic billing inquiries
• Maintain accurate customer records and update scheduling systems
• Perform general administrative duties such as filing, data entry, and correspondence
• Support office staff and management as needed
• Ensure service dispatches are complete and ready for billing

• High school diploma or equivalent required
• Previous receptionist or customer service experience preferred
• Strong communication and interpersonal skills
• Excellent organizational skills and strong attention to detail
• Proficiency with phones, computers, and basic office software
• Ability to multitask and stay composed in a fast‑paced environment
• HVAC, plumbing, or service‑industry experience is a plus, but not required
• Proficient in time management

• Competitive pay based on experience
• Paid holidays
• Paid Time Off (PTO)
• Health, dental, and vision insurance
• 401(k) retirement plan
• Stable, full‑time employment
• Supportive and team‑oriented work environment