Collections Associate

Join to apply for the Collections Associate I role at Black Hills Federal Credit Union
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• Assist with daily collection operations and maintain the centralized collections queue as directed by AVP Collections.
• Responsible for the initial collection of delinquent loans as directed by the AVP Collections.
• Implement and execute all AVP Collections and CLO approved decisions.
• First point of contact with members via letter, phone, text messages, and email for loans that are in delinquent status.
• Make payment arrangements and provide financial education to members in order to establish payment plans to bring member’s loan current.
• Work various Collection Dept reports, conduct research and perform clerical tasks as assigned by AVP Collections.
• Communicate offset of funds with members who are in delinquent loan status per applicable loan disclosures.
• Perform skip-tracing on delinquent accounts.
• Investigate and resolve member’s credit bureau disputes via mail, email, or phone call.

• Maintain records to support collection activity on accounts assigned for collection.
• Assist AVP Collections with collection reports for comparability and analysis.
• Assist with calls related to garnishments, bankruptcy, repossessions, and third-party collections as assigned by AVP Collections. Direct members to appropriate resources.
• Ensure confidentiality and security of all loans assigned for collections.
• Take necessary actions such as reviewing/revoking credit cards or line-of-credit or placing funds on hold when necessary.
• Ability to work flexible hours when deemed necessary by AVP Collections.
• Perform other duties as may be assigned by AVP Collections or CLO.

• Knowledge of laws and regulations affecting lending and collections.
• Knowledge of bankruptcy, repossessions, and third-party collections.
• Knowledge of organization’s policies/procedures and Credit Union's service philosophy.
• Knowledge of the Credit Union's in-house computer system.
• Knowledge of the Credit Union's products and services.
• Knowledge of the legal, insurance, regulatory, economic, competitive, and technology environments that may affect the collections operation function.

• Vision: A sighted person to read and interpret financial data.
• Speech/Hearing:
  Ability to communicate verbally and in writing with staff, members and vendors.
• Manual Dexterity:
  Ability to perform necessary computer-related input.
• Physical Mobility:
  Moderate mobility required. Requires the ability to work flexible hours.

• Ability to understand and follow complex written and oral instructions.
• Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
• Ability to express oneself, clearly and concisely, both orally and in writing.
• Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.
• Ability to remain professional and calm during conversations for members who are in delinquent status.
• Ability to provide financial education and World Class Member Service while collecting overdue payments from members.
• Ability to think critically and provide recommendations for the member’s financial well-being. Refer members to appropriate CU representative for financial products/services where applicable.
• Ability to prepare and maintain confidential records and reports.
• Ability to gather, assemble, correlate, and analyze facts and develop solutions.
• Ability to analyze statistics and financial data.

• Job requires a high school level of language, math and reasoning skills. Zero to two years’ experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

• Meets the essential job functions, knowledge, skills and ability requirements for a Collections Associate I.
• 3 or more years of relevant experience in a related field provided the candidate has held equivalent responsibilities.
• Ability to independently manage the collections…