Business Systems Administrator - Digital Banking

Business Systems Administrator – Digital Banking

Job Summary:

Dacotah Bank is seeking a Business Systems Administrator – Digital Banking to join our team remote or on-site in any Dacotah Bank location in South Dakota, North Dakota, or Minnesota. This person is responsible for supporting Dacotah Bank's Digital Banking systems, including the Q2 Online Banking platform and systems integrated into or connected via Single‑Sign‑On. They will provide support for digital banking products and services to internal customers, including administration, troubleshooting, and training.

They will also work with various departments on data gathering, product/service marketing, and reporting, and participate in projects as a leader or a team member.

• Administer the Q2 Online Banking platform and other systems integrated into online banking. Maintain the platform to ensure products and services are available to customers and integrations communicate effectively to provide an excellent customer experience.
• Administer the Centrix ETMS/ARS and PIQs systems. Work with members of Treasury Management and Deposit Operations to create efficiencies and promote new updates and features.
• Keep abreast of new products and trends in the digital banking arena and provide insight and options to expand the use of digital banking by customers.
• Lead and participate in scheduled projects that require interaction between various departments and vendors. Provide expertise on these projects to assure projects are completed on time and with expectations met.
• Provide detailed, proactive communication to product owners and leadership regarding the status of ongoing project work and any outages or disruptions that may impact internal users and/or Dacotah Bank customers.
• Develop relationships with vendors such as Q2, FIS, Fiserv, and iPay. These relationships need to be such that vendor due diligence is up to date, system issues are prioritized and resolved in a timely manner, and you remain up to date on product changes, upgrades, and new products and services.
• Understand how regulations and rules impacting digital banking systems affect the systems and products that you support. Stay abreast of regulatory changes from FFIEC Guidance, Federal Regulations and NACHA rules.
• Participate in and respond to internal and external audits and examinations of the Technology Services department, or other departments of the bank, as requested. Provide timely responses to exam/audit findings to show continued progress in obtaining resolution.
• Assist in the development and testing of business continuity and disaster recovery plans for areas of responsibility.
• Develop policy and procedures designed to maintain consistency, efficiency, and the management of risk. Review and update these policies and procedures so they remain current and relevant.
• Work with Talent Management to create and support the training of staff as requested.
• Work with others in Technology Services to manage the core system functionality relating to digital banking systems and products, including the testing and implementation of core releases and parameter changes as required by regulatory or NACHA rule changes.
• Provide financial reporting for digital banking services and products. Monitor usage and advise if products and services are no longer cost effective and/or efficient to use.
• Participate and be engaged in user groups, conferences, and educational offerings, such as the Q2 Connect conference.
• Participate in bank acquisitions and conversions as needed.

• Must possess a bachelor's degree in technology, finance, or business field, or have an equivalent combination of relevant education, technical, financial, and business experience.
• Must have knowledge of basic banking transactions, such as deposits, loans, ACH transactions, etc.
• Understand ACH rules and regulatory compliance as it relates to digital banking products and services.
• Must be attentive to detail; have an ability to simultaneously handle multiple tasks; and have an ability to work independently to complete assigned tasks.
• Requires communication and presentation skills to engage technical and…